Account Manager

Title:  Account Manager
Salary:  Base Salary Benefits Vacation
Location: Thornhill, ON *Hybrid
Length:  Full-time, Permanent

About Us:
At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.

About You:
Are you looking to take your career to the next level?
If you’re a natural-born problem solver and a team player looking for the opportunity to learn and grow within the SaaS industry, then we want to talk to you.

Our ideal candidate will bring:

• Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.
• Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.
• Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.
• Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.
• Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, actively seeks out change, and is knowledgeable of current industry trends, practices, and technology.
• Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.

Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Host effective webinars and generate new customer facing content showcasing WellnessLiving’s unique value to prospective clients
• Promote effective WellnessLiving solutions towards reaching clients’ goals by understanding clients’ organizational structure and business models
• Manage a cadence for customer engagement
• Conduct ongoing client meetings to communicate best practices, successes, and data-driven results to solidify relationships and facilitate business reviews and referrals
• Provide expert knowledge of WellnessLiving’s software and tools, and advise on key features and functionalities to meet clients’ needs
• Regularly review existing WellnessLiving client data to anticipate future client needs
• Create and analyze client reports to anticipate issues and identify trends and opportunities
• Work closely with the Support, Onboarding, Product, and Sales and Marketing teams to implement strategies for maximizing revenue opportunities

Skills & Qualifications:

• 3 years of sales experience, preferably in SaaS
• Experience in fast-paced, client-facing roles, building strong relationships, and identifying revenue growth opportunities
• Previous roles as an Account Executive, Account Manager, or similar, with a focus on managing client relationships and driving upselling/cross-selling opportunities
• Skilled in hosting and leading webinars to demonstrate software benefits
• Track record of successful cold outreach, converting leads into clients
• Proficient in CRM tools, especially Salesforce
• Adept at customer interactions, including creating meeting agendas, preparing for meetings, and managing post-meeting documentation and follow-ups
• Outstanding listening and communication skills with the ability to uncover potential areas of concern and areas of opportunity and attention to detail
• Ability to work effectively within a team environment; communicating with several internal departments to collaboratively determine best solutions for clients
• Adaptability and the ability to creatively use resources, adjusting to changes quickly and professionally
• Professional and positive team attitude and high standards of performance for self and others.
• Familiarity with SEO principles is preferred
• Experience with brand strategy and website management is preferred
• Formal education in Business or Sales is an asset
• Experience working with clients in the health and wellness industry is an advantage

Please note that those who meet the qualifications for the position will be contacted directly.

We appreciate you taking the time and look forward to reviewing your application.

WellnessLiving is an equal opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.