General Manager

We are an independently owned and operated Wendy's franchise, located on Victoria Park, north of the 401.

We are looking for a strong leader, who is outgoing and energetic, to be our General Manager!

The General Manager provides vision and leadership to all Crew Members, Shift Supervisors and Restaurant Managers, ensures that each customer's expectations are exceeded, and that the restaurant achieves or exceeds its business objectives every shift, every day.

The General Manager:

• Understands that growth is as much about people as it is about dollars
• Inspires crew members to go above and beyond
• Ensures every item served meets or exceeds Wendy's quality standards
• Helps crew members develop good interpersonal skills and abilities
• Creates a team of customer-oriented, highly productive employees
• Ensures all restaurant objectives are met, while following all Company guidelines
• Ensures compliance with local laws and ethical business practices
• Leads, interviews, selects, directs, trains and develops all Shift Supervisors, Team Trainers and Crew Members
• Analyzes restaurant performance data to make informed recommendations regarding restaurant plans
• Adjusts manager and crew schedules as needed, based on labour, performance and forecast
• Analyzes talent and staffing goals and make recommendations for adjustments to ensure staffing goals are met
• Investigates and resolves customer complaints within the restaurant
• Monitors service quality and makes adjustments to positioning guidelines as necessary
• Approves expenditures within the established guidelines
• Manages customer service and crew performance of crew members or subordinate managers.

As Management at Wendy’s you’ll enjoy:

• Competitive wages
• A quarterly performance-based Bonus Program
• Extended Health, Dental and Rx Insurance
• Pension Plan
• Employee food & drink discounts
• Performance Evaluations Every 12 Months
• Clear Career Path and Opportunities
• 10-12 Week Paid Training Program
• Paid Vacation

REQUIREMENTS:

• 2-3 years food/customer service experience required
• 2-3 years Management experience required
• Flexible availability, including nights, weekends and holidays
• Strong leadership and customer service skills
• Friendly, outgoing personality

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off

Education:

• Secondary School (preferred)

Experience:

• Restaurant Management: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Food Handler Certification (preferred)

Work Location: In person