Client Services Representative

Overview

We're looking for experienced Client Service Representatives. In this role, you'll be responsible for collecting information from injured workers and acting as a first point of contact for workers who are submitting new claims.

If you have experience providing exceptional customer service and are interested in helping people who have a work-related injury or disease, we want to hear from you.

How you'll make a difference: You'll connect people with the services and answers they need.

Where you'll work

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you'll work primarily from your B.C. home and occasionally in our Richmond office.

Please note: You will be required to work full-time in the Richmond Office from the start date to the end of your training and mentoring period.

What you'll do

• Initiate the Teleclaim process for injured workers, address their questions and concerns by providing information, and ensure that missing or conflicting information is collected and documented
• Respond to claim-related calls and inquiries from workers, employers, medical professionals, and others
• Adjudicate entitlement decisions on routine claims and process the first payment of short-term disability benefits
• Communicate entitlement decisions in writing and verbally to appropriate parties
• Transfer claims as needed, according to established guidelines

Is this a good fit for you?

We're looking for people who can:

• Interact with clients in a caring, tactful, respectful, and objective manner in sometimes sensitive or difficult circumstances
• Gather and analyze information, determine relevant facts, and apply established policy to make timely decisions
• Organize, prioritize, and proactively manage a high-volume workload in an environment that requires multi-tasking and includes frequent interruptions
• Clearly, concisely, and accurately explain complex information both verbally and in writing
• Build and maintain rapport with a variety of individuals

Your background and experience

• Completion of Grade 12 (post-secondary education is preferred)
• A minimum of 18 months of recent customer service experience (in person, over the phone, or online) or office administration experience that includes customer service
• Experience with providing customer solutions and problem solving
• Excellent English communication skills (written and verbal)
• Ability to perform numeric calculations
• Proficient knowledge of Microsoft Office software

Please note: You may be scheduled shifts between 8:00am to 6:30pm.

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you're legally entitled to work in Canada

WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are .

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Health care and dental benefits
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out what we offer .

Salary: $33.34/hourly

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• We encourage all qualified applicants to apply . If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.