B- Tech Engg in Mech/ Elec. / Automobile/Industrial/ Production
Diploma Engg in Mech/ Elec. / Automobile/Industrial/ Production
Job Description -
Will be responsible for Service co-ordination both for Manitou & Palfinger division.
Preparation and monitoring of warranty, paid visits on weekly & monthly basis.
Planning and deployment of engineers to:
Customers for Mandatory Service / breakdown service against warranty machines
Breakdown machines beyond warranty
Deployment for conducting Campaigns.
Deployment of engineers for AMC Rental equipments for Warranty Service / Breakdown service
Attending to customer call for breakdown machine and deployment of engineer on priority.
Co-ordination with Principals for service and parts related support.
Regular co-ordination with engine manufacturers / other OEMs for providing mandatory / paid services and arranging parts for it.
Monthly invoicing to Principal and customers against paid Service visits – follow up for payments.
Submission of Offers to customers for Spares –
Against inspection of equipments by Service engineers
Direct enquiry from customer
Placement of Purchase Orders on Principal against Customer orders / Campaign orders / Warranty Orders
Follow up with Principals for supply of parts / arranging invoicing of parts to customers & AMC Rentals and coordinate dispatch of parts to customer site.
Payment follow-up against supplies to customers.
Interaction with customers on satisfaction of services rendered and take corrective actions to improve upon.
MIS reports on service & Parts activity on weekly and monthly basis.
Maintain operational status of rental equipment (Manitou & Palfinger) on weekly basis.
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