Overseeing the customer service process. · Resolving customer complaints brought to your attention. · Handling customer concerns and complaints in a timely manner. · Establishing a positive rapport with all clients and customers via phone. Handling queries, doing itineraries and costing. * Maintaining all the PR operations including Birthday/ anniversary wishes, MIS, guests’ feedbacks, etc. * Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary. * Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, cancelled flights, overbooked hotels, and other travel emergencies.
Job Types: Full-time, Fresher, Permanent
Benefits:
Shift:
Work Location: In person