CUSTOMER HANDLING-FEMALE CANDIDATE ONLY

Handling customer queries.

Answering questions via phone, email, or support tickets, and providing troubleshooting via live chat

Maintaining customer relationships.

Building and maintaining strong relationships with customers by understanding their needs and concerns, and providing excellent customer service.

Learning about the product or service.

Becoming an expert on the organization's products and services to better serve as a subject matter expert and resolve customers' concerns.

• Helping customers complete online payments
• Processing documents like applications, forms, and custom requests
• Communicating with colleagues from various departments
• Providing feedback on customer service efficiency
• Ensuring complete customer satisfaction

Job Types: Full-time, Permanent

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 2 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Expected Start Date: 28/08/2024