Oracle C2M

bTranz Technological Solutions is an ERP and Mobile Application Development company, which offers a wide range of services across Oracle ERP, VAT and Cloud Services along with Mobile Application Development. With its presence in multiple countries, it offers its services across the globe with most of their customers reside in UAE and EAST African Countries. It’s a company professionally managed by team of highly experienced technocrats having over a decade of experience. Our innovative, qualified and experienced team brings together knowledge, experience and processes which enables us to deliver a solution which is the best value proposition for our customers. For more information please logon to https://www.btranz.com

Role: Oracle C2M Specialist (L1 & L2)

Experience: 3 - 6 Years

Location: Hyderabad or Remote

Mandatory Skills:

• SME - Oracle C2M and ADSS
• Change Request Management: Analysis, Design, Testing, Documentation
• IT Support Ticketing: Triage, Analysis, Resolution
• Coordination with Client Business: Issue Analysis, Solution Provision
• Escalation Management: Coordination with Abjayon Team (L2)
• Collaboration with Functional and Technical Resources
• Defect Testing and Resolution
• Performance Optimization
• Reporting: Weekly/Monthly Status Reports
• Billing Process Participation and Issue Resolution
• Business Process Guidance and Documentation

Any