CITRIX ADMINISTRATOR - SE

• Minimum 5 years of experience in remote infrastructure management
• 4 years working experience supporting both Desktop and Server virtualization
• Basic working experience in Citrix XenApp & Xendesktop, Xen Server
• Should possess knowledge on application certification , profile reset, performance evaluation and monitoring
• Responsible for resolving all technical incidents escalated by the L-1 team
• Analyze Change Request; review change requests with the client & stake holders; validate the information and execute - High complexity; Critical & Emergency Changes
• Participate in Problem Management review meetings and provide root cause analysis
• Ability to handle and drive Incident Review bridges by identifying potential Problems; recommend solutions to be implemented
• Preferable to have work experience on migration/upgradation projects
• Responsible for SLA compliance & Availability of Services
• Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders Good knowledge on ITIL process
• Technical Certification a must on any of the technologies (Windows/Citrix)
• Flexible to work on 24/7 rotational shifts