FRONT OFFICE SENIORS SUPERVISOR

Responsibilities:

• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner;
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints;
• Monitor lobby traffic and adjust staffing accordingly;
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario;
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system;
• Perform all other duties as requested;
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner;
• Be able to complete a bucket check, room rate verification report, and housekeeping report;
• Maintain proper operation of the PBX console and ensure that all hotel standards are met;
• Be aware of closed out and restricted dates;
• Attend all hotel required meetings and trainings;
• Be familiar with hospitality terminology;
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms;
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner;
• Follow all cash handling and credit policies.

Job Type: Full-time

Sif:

• Rotational shift

Tunjangan:

• Food provided

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person