1. Provides expedient and accurate customer service to all client customers. Addresses customer concerns, queries, issues, complaints and/or places sales orders and product information requests. Prepares reports by accessing account database, analyzing the information contained and providing useful accurate and appropriate data.
2. When necessary, escalates complex customer interactions to the appropriate party as designated and identified for each issue, specially when these issues, concerns, complaints and queries are beyond ones jurisdiction and scope of knowledge.
3. Performs callbacks/return calls to customers when initial calls are received during system downtimes. Ensures that the necessary customer care/inbound sales process and procedures are carried out in call backs.
4. Takes the initiative to be updated with the latest account information from the client by reading email updates sent and attending recurrent training sessions. Ensures ones own understanding of account / program updates and applies this in daily work.
5. Acts as a team player, interacting with fellow CSRs and contributing to team cohesion. Supports the Team Leader in all initiatives aimed at driving individual / team performance and attaining individual / team goals. Participates in team evaluations as scheduled by the Team Leader to identify reasons behind actual performance.
Job Types: Full-time, Fresher
Pay: ₹14,000.00 - ₹28,000.00 per month
Jadwal:
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Work Location: In person
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91 7385963852