Job Title: Receptionist
Location: D2M Hotel, Rohtak, Haryana
Job Type: Full-time
Experience: Minimum 2 years of relevant experience required
About D2M Hotel:
D2M Hotel is a prestigious establishment located in Rohtak, Haryana, committed to providing exceptional hospitality services to our guests. We pride ourselves on offering a welcoming and comfortable environment for travelers and locals alike.
Job Description:
As a Receptionist at D2M Hotel, you will be the first point of contact for guests, ensuring they receive outstanding service from the moment they arrive. Your primary responsibilities will include managing the front desk operations, handling guest inquiries, reservations, and check-ins/check-outs efficiently and professionally.
Key Responsibilities:
1. Front Desk Management:
- Greet guests and visitors with a warm and welcoming demeanor.
- Handle all incoming calls, emails, and inquiries promptly and professionally.
- Manage reservations, check-ins, and check-outs using the hotel's reservation system.
- Maintain a clean and organized front desk area at all times.
2. Guest Services:
- Provide accurate information about hotel facilities, services, and local attractions.
- Assist guests with special requests and resolve any issues or complaints in a timely manner.
- Coordinate with other hotel departments to ensure guests' needs are met efficiently.
3. Administrative Tasks:
- Maintain guest records and ensure all information is accurate and up-to-date.
- Assist in administrative tasks such as filing, data entry, and document preparation.
- Proficiency in Microsoft Excel for managing various reports and spreadsheets.
4. Accounting Support:
- Assist with basic accounting tasks such as processing payments, invoices, and reconciling accounts.
- Handle cash transactions and maintain accurate records of daily transactions.
- Work closely with the finance department to ensure proper accounting procedures are followed.
Requirements:
- Minimum of 2 years of experience in a similar role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite, especially Excel.
- Knowledge of basic accounting principles is required.
- Ability to work efficiently under pressure and in a fast-paced environment.
- Flexibility to work shifts, including evenings, weekends, and holidays.
Join our team at D2M Hotel and be a part of our commitment to delivering exceptional hospitality experiences to our guests. If you meet the qualifications and are passionate about providing excellent customer service, we encourage you to apply.
Job Types: Full-time, Permanent
Pay: ₹8,086.00 - ₹20,457.94 per month
Schedule:
Experience:
Language:
Work Location: In person