Customer Care Executive

• conducting customer satisfaction surveys to understand what areas of the company's services need improvements
• catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
• curating streamlined email and social media communication mediums for offers, updates and much more
• dealing with customer issues and churning out an easy-to-follow solution
• managing payment and delivery of customer orders
• helping customers choose the right product for their requirements and budget
• handling customer concerns and complaints in a timely manner
• informing customers of upcoming promotions or deals
• establishing a positive rapport with all clients and customers in person or via phone
• forming reports based on customer satisfaction statistics and helping their team to develop new skills
• fixing appointments based on the availability of customers and clients
• interacting with customers to ensure they have a desirable and shareable experience

Job Type: Full-time

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental pay types:

• Shift allowance

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Preferred)

Work Location: In person