Customer Service Executive

Role

• Respond to customer emails, social media messages, and WhatsApp.
• Call customers to verify high-risk COD orders, and assist with stuck shipments.
• Coordinate customer exchanges and returns with the logistics team.

Required Qualifications

• Must be fluent in English, written and spoken.
• Good communication and interpersonal skills. Applicant must be able to actively listen to customers and respond in a thoughtful manner.
• Organized and detail-oriented.

Job Type: Full-time

Pay: ₹21,000.00 - ₹26,000.00 per month

Application Question(s):

• A customer emails you the following: “The tshirt that I ordered is too small. Help me!” How do you respond? Please reply as you would to the customer. Refer to our refund policy for relevant information: https://shopthearena.com/pages/refund-policy.
• When would you escalate a customer email to your manager?

Experience:

• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)