Customer Success Executive

Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100 businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally.

As a Customer Success Executive, you will be the main point of contact for our customers, helping them maximize the value of our SaaS platform. Your role will involve guiding new customers through onboarding, providing ongoing support, and ensuring their continued satisfaction. You will proactively address customer needs, resolve issues, and work to build strong, lasting relationships that drive customer retention and success.

Key Responsibilities:

• Customer Onboarding: Guide new customers through the onboarding process, ensuring they have a smooth and successful experience as they begin using our platform.
• Relationship Management: Build and maintain strong relationships with customers, acting as their trusted advisor and ensuring they achieve their desired outcomes.
• Customer Training: Conduct training sessions and webinars to educate customers on the features and benefits of our platform, ensuring they are fully equipped to utilize it effectively.
• Proactive Support: Monitor customer usage and engagement, proactively identifying and addressing any potential issues or concerns before they escalate.
• Issue Resolution: Respond promptly to customer inquiries and resolve any issues or challenges they may encounter, ensuring a positive and seamless experience.
• Product Feedback: Gather customer feedback and insights to share with the product and development teams, contributing to continuous improvement of our platform.
• Renewals and Upselling: Work closely with customers to ensure their continued satisfaction, leading to successful renewals and identifying opportunities for upselling additional features or services.
• Data-Driven Insights: Utilize customer data and analytics to track success metrics, identify trends, and provide actionable insights to both customers and internal teams.

• 1-2 years of experience in a Customer Success, Account Management, or similar role within a B2B SaaS environment.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Excellent problem-solving skills, with a proactive and solution-oriented mindset.
• Ability to understand customer needs and translate them into actionable solutions.
• Experience with CRM systems and customer success tools is a plus.
• A customer-first attitude with a passion for helping businesses succeed.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

"Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"