Candidates from E-commerce industry will be preferred.
Job Responsibilities:
-Handling all customer calls, WhatsApp interactions, SMS’s or emails as per the brand’s SOP
-Resolving customer complaints, grievances , or queries to the best possible outcome and in a timely manner
-Conducting any customer satisfaction survey, calling customers for feedback on their overall experience, etc
-Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
-Communicating effectively, empathetically, and in a professional manner with the customer
-Maintaining records, reports and other correspondence to measure customer satisfaction
-Managing payments, delivery and of customers orders whenever needed
-Support other verticals and departments for day-to-day co-ordinations.
-Will also provide assistance in vendor support activities during the vendor onboarding documentation process and coordination.
Educational Qualification: Any Graduate Degree
Work Experience No. of Years: Min. 2-4 Years of Experience in Customer support, Operations support.
Gender Preference: Any
Contractual/employment: Full-time
BYOD Policy (Bring your own device): The candidate is expected to have his/ her own device (Laptop/Desktop/Phone)
Skills required:
Functional Skills/ Experience Checklist
Excellent communication skills
Proven interpersonal skills
Conflict and problem-solving ability
Multi-tasking and proficient in Microsoft office
Customer service experience in ecommerce set up
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Jadwal:
Tunjangan:
Application Question(s):
Experience:
Work Location: In person
Expected Start Date: 01/09/2024