Manager Trainee - 36092

Under the direction of the Store Manager, Regional Manager, and home office, engages in a structured training program designed to teach all aspects of store management. The store manager trainee program combines virtual classrooms, special assignments/projects, and in-store training and is structured for a specific period. This job is an entry-level position in the store management hierarchy. Partner with and learn from store management team all facets of bookstore operations including budgets and financial goals, service levels, policy administration, employment, supervision and development of store staff, sales, and related matters. Ensures compliance with company policies and procedures. Partners with various support partners to include Store Operations, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each Team Member, Innovation, and Teamwork. Must seek permanent employment toward the end of the program. Must relocate as required in the program.

Responsibilities:

• Responsible for independently completing training modules and quizzes according to the training plan. Communicates regularly with Training Manager. Learn/hands-on experience with all aspects of retail management, full-cycle talent management, including recruiting, training, coaching, and talent development. Learn how to effectively performance manage and maintain a culture of accountability.
• Learns to analyze store financials to determine store performance and performance by department and how to make any necessary changes to adjust to any unfavorable categories. Learns and observes how to resolve any problems between the store and school faculty, staff, or administrators. Learns how to determine the need for markdowns and write-offs. Learns how to summarize data into management reports. Ensures that the Daily Sales Report is completed each day. Learns to analyze enrollment figures, past history, and current adoptions to determine the number of books to buy during buyback and the number of new books to order. Learns how to ensure orders are placed in a timely manner.
• Partners with the store management team to ensure the security of company assets and the safety of team members and customers, and adherence to Company policies.
• Provides support and leadership to assigned training store. Learn to prepare and implement detailed plans for each department. Learn the importance of meeting the needs for team member schedules, budgets, floor plans, and campus events such as Rush, Buy Back, Inventory. In partnership with the store management team, coordinate sales promotions, special events, book signings, and direct team members in the preparation of merchandise displays, store layout, and advertising copy.
• Maintains a Hassle-Free customer service culture, focused on solutions-based selling and an exceptional customer experience. Interacts with customers, faculty, staff, administrators, vendors, and home office staff to share information to improve and drive market share. Answers routine inquiries and handles escalated complaints. May occasionally host campus contact or other decision-makers.
• Provides support for all facets related to course materials, including hands-on experience and review of enrollment numbers, past history, inventory levels, and current adoptions in order to ensure appropriate quantities for purchase and to buy back.
• Provides support while learning and hands-on experience with all back-office functions, including the preparation of invoices, processing of chargebacks, and coordination of stock shipments are completed in accordance with company directives and/or policies and procedures.
• Supports annual inventory if applicable. Partners with store management team to plan for special events (athletics, graduation), as well as plan for special sales and promotions. Manages the visual presentations to create an exciting shopping environment for customers.
• May work on renovation projects, store reorganizations, new store openings, and store closings. Responds to requests for special reports and information or for help on special projects. Take on assignments for one or more stores as required.
• Actively prep for campus interviews, seek job placement after approval from Training Manager. Must relocate as required.
• Performs other duties as assigned.