Strategic Partnership Manager

The Strategic Partnership Manager will manage and optimize all aspects of large scale, strategic, partnerships leveraging ALL brands under the 1800Flowers.com Enterprise (1800Flowers.com, Harry & David, Cheryl's, Shari's Berries, The Popcorn Factory, Personalization Mall, Fruit Bouquets, Alice’s Table, Smart Gift, etc.).

Our Mission:

Help consumers express, connect and celebrate with the most important people in their lives for any occasion.  Giving is the gift.

Leverage our family of brands that power our celebratory platform of floral, gourmet food and personalized gift options to support everyday life celebrations like birthday, sympathy, anniversary, holidays, thank you, just because and many more.

Goal for Partnership Manager:

• Focus on driving new business through strategic partnerships
• Manage day-to-day business and grow specific 3^rd party partnership programs
• Generate large scale online impressions through partner marketing, profitable sales, drive cross-brand purchase behavior and new customers across our Enterprise family of brands
• Analytical, data-driven decision making to optimize programs, manage KPIs
• Ensure a flawless consumer experience
• Product quality, adherence to recipe shown on website, timeliness of delivery, 100% satisfaction guarantee and unparalleled customer service/support
• Maximize conversion and revenue to the 1800Flowers.com Enterprise
• Maximize external partner commission / rev shares with minimal CSIs
• Meet other, non-financial strategic objectives of partner - for example loyalty, value-added, retention, brand fit

Key Attributes:

• Relationship and sales skills and affinity
• Analytical, ability to manage to KPIs, attention to detail, highly organized task management, proactive, strong communicator, relentless in solving / closing out open issues, ability to work across multiple channels internally and externally
• Excited to explore new partner platforms and opportunities to support Enterprise growth
• Goal driven and motivated to build a career serving others through our core mission of helping consumers connect, express and celebrate with the most important people in their life

Tactical Responsibilities:

• Execute an overall strategy for partnership growth consisting of both retaining/growing/optimizing existing programs and ability to identify and launch NEW programs and partners
• Daily account management consisting of:
  • Daily / weekly status calls w/internal teams and external partners
  • Providing timely status updates and driving follow ups
  • Ongoing daily/weekly/monthly reporting and associated data driven program recommendations
  • Ability to provide test recommendations and support continuous improvement to the UX
  • Liaison with all key internal channels supporting partner programs:
    • Customer Service, IT, Floral Ops / Bloomnet (coverage), Finance, Creative, Merchandising, Web /Mobile Team
• Planning, forecasting, quarterly reviews -- analytical thinker, strategic recommendations based on trends
• Manage to internal test releases that impact partners -- communicate impact internally and externally
• Oversee ongoing, internal testing cadence of the UX across devices and various consumer behavior patterns/ entry points
• Monitor all partner entry points and provide data-driven view on performance and optimization recommendations ongoing
• Work closely with Customer Service to review and resolve any reported issues -- provide fast, articulate feedback and communication to partner
• Work with Floral Ops team to identify and remedy potential coverage or delivery issues supporting partner programs
• Work with Internal Brand Marketing leads, Creative, PR and other channels to fortify our position as a "Gifting/Celebrations Authority" -- provide value-added content, communications, and expertise to assist our partners
• Strong pulse on emerging gifting and new partner opportunities and competitive trends
• Work closely with ALL brands to curate cross-brand collections and associated partner communications
• Strategize with B2B Team for corporate gifting opportunities across partner platforms (like Smart Gift)
• Understand the current market, competitive landscape and opportunities to acquire new partners of same construct and identify new concepts "outside of the box"
• Strategic plan around testing to drive incremental improvement across partner programs

We are looking for a strategic thinker and doer - excited about driving new business across the Enterprise…the right candidate would be a team player, one that can effectively collaborate and communicate ideas and new opportunities to take Strategic Partnerships to the "next level".

The expected salary for this position is $80,000 - $85,000. The actual compensation will be determined by experience and other factors permitted by the law.