What are the responsibilities and job description for the ASSISTANT OPERATIONS MANAGER position at 1-800-PACK-RAT?
Job Description
1-800-PACK-RAT was founded in 2002 with a focus on making moving and storage simple. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination. Our team of experts is available to help customers from start to finish with the goal of exceeding every customer’s expectations.
Assistant Operations Managers ensure a smooth business environment with focus of optimal customer service performance. They are responsible for implementing workflow procedures based on direction from the company’s Operations Manager. Duties include supervising, managing, and scheduling facility employees during day-to-day processes. Managing the overall safe operation of facility, daily route scheduling, inventory, customer opportunities, and collections. Providing excellent customer service and a safe work environment.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Work closely with the operations manager to oversee daily business operations
Train, communicate and enforce company and DOT safety procedures
Responsible for enforcing company policies and procedures within the office
Perform facility opening and closing functions
Manage fleet to ensure trucks are serviced and operable according to schedule
Prepare, evaluate, and balance the employee and delivery schedules
Manage customer relationships and resolve customer issues
Manage facility inventory and assets
Work and manage warehouse including load and unload third party trucks and company trucks using forklift and pallet jacks
Conduct employee performance reviews and provide feedback
Participate in recruitment and dismissal processes
Manage issues within the workplace
Proactively develop and recommend strategies for better workplace efficiency, safety, and goal achievement
Attend to email and phone correspondence
Liaise between managers, customers, and employees
Fill in for Operations Manager in times of absence, including making executive decisions, holding meetings, and providing accountability
Professional appearance and demeanor
Essential duties, responsibilities, and activities may change at any time with or without notice
Competencies/skills
Strong problem-solving skills
Effectively utilize software programs
Strong communication skills
Adapt in a fast-paced environment
Detail oriented and highly organized
General knowledge of DOT and OSHA requirements for a safe workplace
Specialized knowledge and/or licenses
Forklift certification
Must have a clean driving record
Supervisory Responsibilities
Experience driving a truck preferred
Facility staff
Work environment
Assistant Operations Managers work in an office environment, in a warehouse, as well as work truck routes. Because of the various work environments, Assistant Operations Managers may be exposed to a range of environmental settings, from controlled indoor to a variety of outdoor weather temperatures and conditions.
Physical demands
Dexterity of hands and finger to operate a keyboard and telephone
Ability to sit for extended periods of time
Ability to stand for up to two (2) hours at a time
Ability to lift and carry up to 50 pounds
Visually able to see and read printed material
Able to hear and understand speech at normal levels
Ability to speak clearly at a normal level both in person and over the phone
Flexibility to work extended hours and weekends as needed
Travel Required
Occasional
Required Education And Experience
High school diploma required, BS or BA preferred
Minimum Of Two (2) Years Customer Service Experience
Minimum of one (1) year of store operations and/or management experience
1-800-PACK-RAT was founded in 2002 with a focus on making moving and storage simple. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination. Our team of experts is available to help customers from start to finish with the goal of exceeding every customer’s expectations.
Assistant Operations Managers ensure a smooth business environment with focus of optimal customer service performance. They are responsible for implementing workflow procedures based on direction from the company’s Operations Manager. Duties include supervising, managing, and scheduling facility employees during day-to-day processes. Managing the overall safe operation of facility, daily route scheduling, inventory, customer opportunities, and collections. Providing excellent customer service and a safe work environment.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Work closely with the operations manager to oversee daily business operations
Train, communicate and enforce company and DOT safety procedures
Responsible for enforcing company policies and procedures within the office
Perform facility opening and closing functions
Manage fleet to ensure trucks are serviced and operable according to schedule
Prepare, evaluate, and balance the employee and delivery schedules
Manage customer relationships and resolve customer issues
Manage facility inventory and assets
Work and manage warehouse including load and unload third party trucks and company trucks using forklift and pallet jacks
Conduct employee performance reviews and provide feedback
Participate in recruitment and dismissal processes
Manage issues within the workplace
Proactively develop and recommend strategies for better workplace efficiency, safety, and goal achievement
Attend to email and phone correspondence
Liaise between managers, customers, and employees
Fill in for Operations Manager in times of absence, including making executive decisions, holding meetings, and providing accountability
Professional appearance and demeanor
Essential duties, responsibilities, and activities may change at any time with or without notice
Competencies/skills
Strong problem-solving skills
Effectively utilize software programs
Strong communication skills
Adapt in a fast-paced environment
Detail oriented and highly organized
General knowledge of DOT and OSHA requirements for a safe workplace
Specialized knowledge and/or licenses
Forklift certification
Must have a clean driving record
Supervisory Responsibilities
Experience driving a truck preferred
Facility staff
Work environment
Assistant Operations Managers work in an office environment, in a warehouse, as well as work truck routes. Because of the various work environments, Assistant Operations Managers may be exposed to a range of environmental settings, from controlled indoor to a variety of outdoor weather temperatures and conditions.
Physical demands
Dexterity of hands and finger to operate a keyboard and telephone
Ability to sit for extended periods of time
Ability to stand for up to two (2) hours at a time
Ability to lift and carry up to 50 pounds
Visually able to see and read printed material
Able to hear and understand speech at normal levels
Ability to speak clearly at a normal level both in person and over the phone
Flexibility to work extended hours and weekends as needed
Travel Required
Occasional
Required Education And Experience
High school diploma required, BS or BA preferred
Minimum Of Two (2) Years Customer Service Experience
Minimum of one (1) year of store operations and/or management experience
