HLG Coordinator

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Role Purpose

Provide a variety of administrative support to Senior Vice President level and the team in the Americas Region and assist in completing and/or coordinating activities related to assigned special projects to ensure department objectives are achieved. Serve as a resource for the assigned department or unit, answering questions and providing general program information or follow up as needed.

Key Accountabilities

• Provide general administrative support and coordination to SVP/Leadership Team and Team (as needed/assigned)
• Prepare and submit expense reports for SVP/Leadership Team
• Coordinate local/international travel arrangements for SVP/Leadership Team
• Coordinate catering for SVP/Leadership Team
• Develop, maintain, and update HLG on-boarding / resource SharePoint page for all internal HLG employees can use and reference
• Own HLG Team Member onboarding tasks (obtain building/office badge; IT equipment – laptop / company phone; credit card; business cards)
• Coordinate calendars, calls, meetings, on-site visits with special guests/owners for HLG SVP/Leadership Team
• Assist and independently own processes with key HLG strategic projects (HLG Town Halls, HLG All Hands, IHG New Owner Orientation Events, Brand SteerCo Meetings, EC and RLT Meetings)
• Complete and/or coordinate activities as related to assigned special projects. Establish and/or communicate project timetables, action steps and status updates; follow-up, as appropriate, to ensure timely execution to meet established deadlines
• Assist with developing presentations, reports, and surveys for HLG Leadership Team, EC and RLT Meetings
• Assist with analyzing data to prepare a variety of departmental reports to communicate HLG performance.
• Develop and maintain HLG Org. Chart, as well as keep the HLG distribution list current and up to date
• Support and manage HLG events: Giving for Good, Team Building events, celebratory events focused on driving Colleague Engagement
• Answer inquiries related to daily activities of work area, and act as a liaison between assigned work area and internal or external contacts to convey appropriate information.
• Compose clear and concise correspondence as requested or required
• Serve as back up for IHG Front Desk Workplace Services Team
• Perform other support duties as assigned to facilitate the smooth operation of the assigned work area

Key Skills & Experiences

Required Skills

• Strong PC skills including software packages (i.e. Microsoft Word, Excel, PowerPoint, graphic, etc.).
• Effective oral and written communication skills. Detail oriented.
• Good problem-solving skills. Detail oriented.
• Strong organizational and work coordinating skills to handle multiple assignments and projects.

Education

High School Diploma or equivalent combination of education and work-related experience.

Experience

At least 5 years previous secretarial/admin experience at executive level (3 years as Personal Assistant).

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.