Network Engineer

Fragomen is recognized as the world's leading immigration services provider. Immigration is not just a practice area within our firm - it is our only practice. We provide comprehensive immigration services for short- and long-term international assignments, permanent transfers and the local hire of foreign workers. Our knowledge of international legal, regulatory and policy issues allows us to provide our clients with strategic advice and effective and efficient immigration solutions to assist them in achieving and maintaining a competitive edge in the global marketplace. No other immigration firm can match our size, scope, talent or resources. With more than 2,400 immigration professionals throughout over 40 strategically located offices across 20 countries, we offer the highest caliber of immigration services available on a global, regional or country basis. Each Fragomen office is established either as a law firm or an immigration consultancy, in accordance with applicable local law and regulation. Our expansive global network is cohesively unified and connected through use of our proprietary, immigration-specific technology. We place particular emphasis on partnering with our clients to deliver highly personalized service. We invest time and resources throughout the course of our relationships to truly understand our clients' business drivers and refine our service model to meet their evolving needs. We continuously evaluate and enhance our processes and technology to implement innovative solutions that improve efficiencies, add value and control the bottom line for our clients. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. Job Description Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking a Network Engineer responsible for building, configuring, maintaining and troubleshooting the firm’s network infrastructure. This includes our local office, datacenter, wireless and WAN network topologies. The Network Engineer is responsible for implementing and enforcing network policy, proactively monitoring performance and provide resolution of 2nd & 3rd level support incidents. Working in a collegial, team-oriented environment, our IT professionals learn from the industry's leading experts. Our firm’s commitment to quality and best practices is supported by technological innovations that benefit our clients and staff. How you will make a difference as Network Engineer at Fragomen: Manage and maintain network hardware and software Oversee installation, configuration, maintenance and troubleshooting of various network components Monitor and analyze network for resiliency and performance Understanding of firm and industry best practices and business requirements to gather data for analysis by conducting interview and independent research. Act as technical project manager and responsible for project related communications to stakeholders. Fully resolve problems with firm systems and technologies. Including root cause analysis in a 24/7/365 environment Participate in making decisions and determining actions independently and expediently to eliminate risks and ensure the continuity of business. Participate in DR and network security solution development Actively pursuing new technologies to improve effectiveness and efficiency of firm systems. Act to support all technical projects arising from the project Management office (PMO) Determine and decide when to escalate problems to vendors and ensuring resolution and reporting of resolution to stakeholders. Maintaining documentation of network, processes, procedures, troubleshooting guides and change management logs. Participate in an on-call schedule rotation Flexible to work outside of normal business hours as required. Let's talk if you have the following qualifications and experience: Wide Area Network transports including MPLS. Knowledge of common protocols such as SNMP, HTTP, HTTPS, SMTP, NTP LDAP, KERBEROUS, RADIUS and FTP. Cisco Certifications a plus Experience managing converged enterprise networks in a large, global multi-office environment. Typically, 7 or more years of experience. Demonstrable troubleshooting abilities. Strong understanding of technical networking. Strong planning and analysis skills. Strong documentation skills. Excellent communication and interpersonal skills. Bachelors degree or equivalent experience preferred Other Product and/or industry certifications are a plus Working knowledge of VPNs and enterprise gateway devices. Experience ensureing compliance to security standards and policy. Enterprise class routing protocols BGP, OSPF. Enterprise LAN technologies like VLAN, Etherchannel, Spanning-Tree Converged Networks carrying voice, video and data. Traffic prioritization, including Class of Service and QoS. Knowledgeable of Cisco Communication Manager (CUCM), messaging, presence and conferencing solution. Knowledgeable of Cisco Unified Border Element (CUBE), Cisco Unity Messaging, and Cisco Call Manage Express (CME). Knowledge of Cisco router, switching and wireless hardware technologies. SDWAN optimization / traffic shaping technologies. Network monitoring and reporting tools. Use of network troubleshooting tools including network sniffers. Knowledge of WAN/LAN traffic requirements for a MS windows/Citrix based applications environment. Business continuity and disaster recovery disciplines Alerting, monitoring and response disciplines Data center operations and disciplines Function Specific Systems Knowledge Requirements WAN transports & Services (MPLS, PTP, SONET, Internet – Multicarrier & Redundancy) Routing & Switching (Cisco) Cisco Application Centric Infrastructure (ACI) Firewalls (Cisco, Palo) Wireless (Cisco, Aruba, Aerohive) SDWAN Optimization (Citrix, SilverPeak) Network / Application tools (Compuware, Sniffer, WireShark) General Network (IP schema, Video, Cabling, DHCP) Network Management and Monitoring tools (Solarwinds, LogicMonitor, LiveAction) Network and Application Load balancers (F5, Citrix Netscalers) Video Conferencing Systems (Cisco, Polycom) Fragomen in Sheffield: Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 270 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken. The Firm has recently transitioned to a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work. Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Strategy (RBS) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas. These focus areas include: Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability. The RBS initiative offers great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities at the Firm. These range from social events and activities, to regular wellbeing newsletters and diversity discussions. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.