Content Writer, CPQ/Billing

Job Category

Sales

Job Details

The Salesforce Customer Success Group is looking for a Content Writer to produce engaging content experiences that help our customers get business value out of our products. You are a recognized expert in CPQ/Billing who creates and maintains product adoption specific content, aligning cross functionally to produce scalable content in an efficient manner. You will work closely with other writers, instructional designers, and the content publishing team in an Agile development environment to produce enablement resources, in-app assistance, guides, presentations and videos for customers and customer-facing teams. 

 

This is an incredible opportunity to become part of a creative team driving expertise and scale across the most innovative company in the world, creating value-added content for our customers wherever they are on their journey.

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Responsibilities

• Consult with Engagement Consultants, Instructional Designers & Campaign Managers to create content that is consumable, impactful and provides the right customer experience.

• Understand the complexities of our product/technology so you can communicate clearly a) how it works and b) why it matters

• Write new content in the style that is most suitable for the audience; copy edit for  voice, tone, and accuracy

• Manage and refine existing content in need of refresh and/or revamp

• Partner with publishing to inventory, organize and publish content into the Content Management Tool (The Station)

• Review content analytics to understand customer impact and inform future content creation decisions

• Prioritize and manage commitments effectively in fast-paced environment

Preferred Qualifications/Skills

• 5 years of enterprise consulting or implementation experience with CPQ/Billing 

• 5 years of experience with technical writing and editing

• BA/BS or equivalent

• Salesforce CPQ Specialist certification desired but not required

• Thorough understanding of the fundamentals of our technology, customer challenges, usage/adoption and KPIs 

• Excellent communication skills, both written and verbal.  Able to effectively develop materials that are appropriate for the audience and evangelize best practices.

• Able to work independently and be a self-starter, prioritize, multitask and perform effectively under pressure.

• Highly collaborative team player who excels in a complex, matrixed environment

• A passion for continued education in new technologies and functionality, as well as being involved in projects that push the capabilities of existing technologies

ABOUT SALESFORCE:

 

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

 

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.