Technical Support Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Group Job Details We are looking for an ambitious teammate to join our cutting-edge support team! This position is for individuals who are highly motivated, self-directed, and have a desire to work on the #1 cloud-based platform. Learning opportunities are limitless. Our Support Engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. You must possess excellent analytical and communication skills, and have the passion to deliver outstanding support. The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support. In your role as a Support Engineer, you are the first point of contact for customers experiencing technical challenges. And while our focus is always on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce Volunteer Time Off (VTO) Responsibilities: In your role as a Support Engineer, you are the first point of contact for customers experiencing technical challenges. Job responsibilities include but are not limited to: The complete end-to-end customer experience; Oversee and be responsible for the resolution of critical technical issues, ensuring prompt and complete problem solving to technical challenges and business issues; Demonstrate the ability to research, document, and prioritize customer issues, using internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment; Raise issues to Product Engineering, when required; Exceed customers' expectations and experience in a way that results in high customer happiness; Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers; Provide feature explanation and use standard methodologies; Provide peer mentorship to team members through a Swarming framework; and, Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community. Minimum Qualifications: Degree or equivalent relevant experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Excellent written and verbal communication skills. Clear comprehension of Object-Oriented Programming (OOP) Read, develop, and debug software with Java, C# or at least one modern object-oriented language Experience with reading/writing HTML and CSS Experience with Database concepts, Data management (RDBMS), and SQL Experience with developing Applications using SOAP and REST API's Experience working with scripting languages (e.g. JavaScript, JQuery, etc.) and Web Architecture Principles Experience with CLI (UNIX/LINUX) Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org. Salesforce welcomes all.