Commercial Enablement Analyst - CRM

Job Description Summary The Commercial Enablement Analyst will be responsible for supporting the CRM product for implementation and optimization of our CRM platform. The Analyst will work in an Agile (SAFe) framework and be the liaison with the US business stakeholders, the BD technology and global services team (TGS) to assure alignment with the enterprise objectives and strategic priorities are met. The Analyst will also provide technical training and guidance to the end users of the CRM Product. Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Key responsibilities Include: Work in a Scaled Agile framework as a subject matter expert. This includes collecting user requirements, developing features, collaborating to write user stories, and handling UAT execution strategies. Consult with US Region Business collaborators and CRM product team to assess appropriate commercial capabilities that enable best practices and support BD CRM strategies. Provide mentorship on solutions aimed at targeting customer requirements while staying consistent with BD long term CRM strategy and roadmap. Work collaboratively and build relationships with Commercial functions across the US inclusive of business partnerships, marketing teams, and TGS. Partner with Sales Effectiveness and other members of the Commercial Enablement team to curate & deliver technical training for newly deployed capabilities. Develop dashboards that support business needs and measurement of CRM KPI’s. Required Skills: 5 years combined experienced in Salesforce business analyst or manager experience. Bachelor degree required Experience in systematizing new business processes, efficiencies, and business improvements. Strong business and systems thinker using independent judgment and ability to analyze, coordinate, and optimize CRM to support recommended solutions that achieve desired results. Agile certified strong experience in Scaled Agile development framework. Self-directed with the ability to work collaboratively with individuals at all levels. Ability to interact with “business” as well as “technical” partners. Ability to span multiple technology platforms and the willingness to become proficient in technologies over and above the required specialty. (example: Marketo, Service Cloud, CLM, CPQ) Ability to drive organizational changes by influencing others without authority. Excellent verbal and written communication skills. Ability to travel ~10% required. Lead technical training execution with a practice council of CRM Delegated Administrators Excellent verbal and written communication skills. Education and Experience: BA/BS required (in lieu of a bachelor’s degree, 5 years of experience in the applicable area) Certifications: Salesforce Administrator 201 Certification SAFe Agile framework preferred. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit https://bd.com/careers Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. PDN Primary Work Location USA NJ - Franklin Lakes Additional Locations Work Shift BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health. Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.