Field Service Technician - Onsite Syracuse, NY area

Company Overview At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters. Department Overview The Department (D0444) supports customers in the North Eastern US. We provide break fix support, 24 hour on call support, preventive maintenance support, administrative support and third party support. Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers. Job Description Responsibilities include optimization and support of complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems. Maintain, optimize, test and document complex communications systems. Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues. Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations Provide weekly reports of activities and accomplishments Specific Knowledge/Skills: Associate’s Degree, Trade School Degree, or Military Degree (in electronics or IT preferred). Security , CompTIA or related certificate is highly desirable Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges. Knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN) Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment Computer literate with proficiency in MS Word, Excel, Outlook, and Access Must have a current, valid driver’s license and no traffic violations Personal Traits Strong self-management skills and interpersonal communication skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams Self-motivated and self-managed to perform the required duties at a distance from direct supervision Ability to solve customer problems quickly during stressful situations Excellent communication (oral and written) skills and must also have high sense of urgency, strong work ethic and is results oriented **Must be able to obtain background clearance as required by government customer** **Must reside in the Syracuse, New York area.** #LI-TW1 #LI-ONSITE Basic Requirements Associate’s Degree, Trade School Degree, or Military Degree. OR 2 years experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, Networking Equipment or IT. Must be able to obtain background clearance as required by government customer. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Vaccine Requirement Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements. Travel Requirements 10-25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 9 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic. MOTOROLA SOLUTIONS OVERVIEW Motorola Solutions is a global leader in public safety and enterprise security. Our solutions in land mobile radio mission-critical communications, video security & access control and command center software, bolstered by managed & support services, create the most integrated technology ecosystem to make communities safer and help businesses stay productive and secure. Our 19,000 employees around the world innovate to make the world a better place and are fueled by our shared purpose to “help people be their best in the moments that matter.” We foster a culture of inclusion, equity and diversity of thought with the belief that the next big idea can come from anyone, anywhere at any time. What you do here matters for our customers and communities around the world. Learn how you can make a difference at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Salary : $59,100 - $74,900