IT Service Management Architect

Your contribution: On this role you will be responsible for maintaining the Service Management Process Architecture, coordinating all changes to processes, and making sure that all processes cooperate in a seamless way. The Service Management Architect is also responsible for maintaining the Service Management Architecture, a description of the essential components of a business, including their interrelationships. You will work directly with the Enterprise Service Manager, the IT Process Office Manager, and the IT Leadership team and their direct reports especially Applications, Infrastructure Security and the Service Operations Managers on a daily basis to set up and continuously improve the Service Management Platform and the related processes. Responsibilities: What you will do · Overall data integrity of the entire CMDB and leveraging their value. · Design/Optimization of Service Management Platform based on best practices. · Engaging business and IT management to encourage configuration management efforts and value proposition. · Evaluation of Current Processes for Continuous Improvement. · Evaluation and Governance for Process Enhancements. · Service Management Improvement Program. · Service Management Platform and integration strategy. · Design/Define ITSM Processes. · ITSM Process Governance and ITSM Process Operational Management. · ServiceNow Platform Governance / Change approval. · Keeping the Architecture documents up to date. · Reviewing and approving significant changes (Infra/Apps/Security) assuring their CMDB impact is addressed. · Engages with the PMO on strategic projects to ensure Configuration Management functionality is delivered in appropriate timeframes. What else you will be doing? · Partner with the IT business partners and SME’s to create/improve process and service models which reflect appropriate request offerings for their business needs. · Provide best practice configuration recommendations during design phases. · Identify solution alternatives and make a recommendation as to the best implementation approach of the systems functions. · Provide quality assurance on configuration and development changes. · Manage preparation and communication of deliverables documentation. · Ensure work is properly documented including all key customizations and report specifications. · Follow proper controls in the areas of security, access, separation of duties, design and release standards. · Make effective proactive value add recommendations followed up by action leading to positive concrete results contributing to business and IT success. · Proactively communicate the status of your work to your development team leader. Include current estimate-to-complete for your tasks, accomplishments, current workload, issues and roadblocks · Provide regular and consistent communication to contacts on status of their issues or requests. · Provide proactive identification and escalation of application issues that require an increased focus or management attention. · Adapting to cultural and organizational climates across global team. · Work with cross-functional team, contractors, and vendors to deliver business functionality. Knowledge, Skills and Abilities: What we look for · Bachelor’s degree in Computer Science, Electrical Engineering, Business Administration or other relevant area. · Solid years of professional experience in an SMO organization. · Solid years of professional service management architecture experience. · ServiceNow In-depth (CMDB) knowledge and proven data model implementation preferable CSDM. · ServiceNow In-depth knowledge of ITSM, ITAM, ITOM, AIOPS, Discovery required. · Track record of successful integrations from ServiceNow to other service providers. · Demonstrated experience of both Waterfall and Agile software development methodologies. · ITIL certification is a must. · Deep understanding of Project/Project Portfolio & Service Management Processes and Methodologies. · Demonstrated proficiency in portfolio, project and service management tools specially MS Project and ServiceNow, additional Daptiv knowledge preferred. · Demonstrated proficiency in MS office tools, MS SharePoint, MS Flow, specifically MS PowerBI (dashboard design) and MS Excel, including complex workbooks and pivot tables, as well as MS PowerPoint and MS Visio. · Demonstrated excellent documentation and training skills, strong planning and prioritization skills. · Ability to make formal presentations to various target audiences. · Informal leadership - ability to influence others even though no direct organization control is assigned. · Communicate and negotiate the different perspectives between business and technical viewpoints from staff to executive management. · Fluent English skills are a must. Who we are: Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law. A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process. To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs. Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.