Customer Service Representative

Newport News, Virginia For over 100 years, we have made it our mission to care for others as we would care for those we love. Overview Handles all inbound and outbound calls for the Pt. Accounting Customer Service Department. Properly identifies the patient and reviews account information and documentation to determine the nature and extent of the problem and works with the patient for payment plans and financial assistance consideration. Updates system with patient demographic and financial information and performs guarantor billing and follow-up. What you will do Handles all inbound and outbound calls for the department. Resolves patient inquiries through account and documentation review and works with the patient for payment arrangements or financial assistance consideration. Updates patient demographic and financial information as needed. Performs guarantor billing and follow-up. Works assigned work queues. Utilizes Riverside Care Difference principles for all interactions. Maintains strict confidentiality in all matters relating to patient PHI. Qualifications Education High school or equivalent (Required) Experience 1-3 years Revenue Cycle (Required) Licenses and Certifications Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred) Hours: Labor Pool (as needed) As a Riverside team member, our benefits have you covered: Health & Wellness: Medical Plan Options Vision and Dental plans (including orthodontic care) Wellness & fitness center discounts Onsite pharmacy and delivery options Riverside services discount flexible spending and savings accounts healthy lifestyle incentives Peace of Mind: Group Term Life and AD&D Insurance Short Term Disability Whole Life Insurance Critical Illness Insurance Accident Insurance Legal Insurance Pet Insurance Financial Support: Student Loan Repayment Program CEUs (MedBridge Education) 403(b) Savings Plan (Immediate Matching) Specialty Certification Financial Assistance Company Wide Bonus Program Employee Help Fund Work-Life Balance: Paid Time Off (full- and part-time team members) extended illness bank care.com membership Employee Assistance Program Adoption Assistance area retail discounts community involvement opportunities