Healthcare Product Delivery Manager

About the Role: 

The Healthcare Product Delivery Manager is a customer-facing role that works directly with some of our most distinguished customers in the healthcare industry. You will work closely with stakeholders and other product management teams nurturing long-lasting relationships and exceeding customer expectations. You’ll engage with customers using project and product management skills to help customers build products across multiple platforms and develop custom solutions utilizing SDLC and agile best practices.

The day to day:

• Your day will be spent between Client Management, Team Management, and Product Management:

Client Management:

• Guide project meetings and other client engagements to meet customer expectations
• Communicate effectively with both large and small teams of internal and external project stakeholders to set and manage client expectations and timelines throughout the project.
• Prepare and deliver frequent updates, maintain positive customer relationships, and ensure a positive customer journey
• Prepare status updates with key milestones and deliverables, next steps, risks, and project timeline.
• Manage timeline and scope ensuring customer expectations are me
• Communicate difficult/sensitive information tactfully and resolve or escalate issues in a timely fashion.
• Understand and validates the details of deliverables as provided by project resources
• Lead daily, weekly, and monthly internal meetings with team members and internal stakeholders.

Team Management:

• Perform resource allocations and workload assignments according to delivery requirements
• Communicate effectively with large and small project teams consisting of both technical and non-technical project stakeholders to set and manage client expectations and timelines throughout the project.
• Provide transparency to senior leadership and work with design, development, information security, and other product management teams.

Product Management:

• Develop product roadmap with external stakeholders
• Manage product development using software development best practices
• Gather requirements and document user stories

What you will bring:

• 5-7 years of experience with at least 3 years’ experience supporting healthcare clients.
• Experience working in a services environment preferred.
• 2 years working with custom web and mobile solutions.
• Experience working with offshore teams is a plus.
• SCRUM certification is highly desired.
• Experience working in an agile environment.
• Knowledge of JIRA or other project management software.
• Experience managing the project lifecycle for large corporate clients.
• Experience building products across multiple platforms.
• Experience working with product management, engineering, and external parties to design and develop technology solutions.

About 10Pearls 

10Pearls is a growing, energetic, and highly reputed product development company that specializes in mobile apps, enterprise software, gamification, and great user experiences.  We are proud to announce that Ernst & Young named Imran Aftab, Co-founder and CEO of 10Pearls an Entrepreneur of The Year 2022 Mid-Atlantic Award finalist, CRN named 10Pearls to its 2022 Solution Provider (SP) 500 List, , recognized on the Inc. 5000 Fastest-Growing Companies List for the 4^th year in a row, winner of the Best Tech Work Culture Timmy Award in Washington DC by Tech in Motion for the 2^nd year in a row, was ranked the #1 Most Diverse Midsize Company in Greater Washington, and named on the Washington Business Journal’s 2022 Largest Companies Owned by People of Color in Greater D.C. list. Led by an experienced management team, and serving impressive clients, 10Pearls is seeking professionals with entrepreneurial spirits. We seek professionals who thrive on new challenges. Our employees have the unique opportunity of not only helping solve challenges for our clients but also to help define 10Pearls’ growth and direction. Our unique business practices, culture, and immense opportunity for growth help us attract professionals that have an entrepreneurial spirit. 10Pearls‘ diverse clientele includes start-ups and entrepreneurial ventures, high growth small and medium-sized businesses, as well as large enterprises and corporations that are publicly traded.  10Pearls is headquartered in the Washington DC Metro area with offices globally in South America, Europe, and Asia. Our employees are intelligent, passionate, hardworking, and drive innovative thinking to solve challenging problems for our clients. Our employees from all over the world have highly diverse backgrounds and perspectives. On top of all that, they are good people who want to help each other grow and succeed.

We are growing rapidly but are looking for the right people to join the team. If you are looking for a challenging professional growth opportunity, have an entrepreneurial spirit, high energy, and want to work with others that share your values, we would love to meet you!

We offer a competitive compensation package, including full benefits:  

• Medical, Dental, Vision
• FSA, Medical and Dependent Coverage
• HRA (employer-funded for the high deductible health plan option)
• Telemedicine Program (for those enrolled in Medical)
• Flexible Paid Time Off
• Basic Life & Accidental Death & Dismemberment Insurance
• Voluntary Life & Accidental Death & Dismemberment Insurance, both employee and dependents
• Short Term Disability
• Paid Parental Leave
• Group Long Term Disability
• Voluntary Critical Illness, Cancer, and Hospital Indemnity Insurance
• 401(k) (up to 4% employer match, no vesting schedule)
• Extracurricular activities, both fun and community service
• Employee Referral program
• Onsite Gym
• Onsite cold-brew coffee
• Fully paid parking onsite

10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.