Salesforce Marketing Cloud Project Manager

10Pearls is seeking a Salesforce Marketing Cloud Project Manager with 3-5 years of experience to join our award-winning team in delivering innovative technology solutions spanning mobile, enterprise web and gamification. The ideal candidate is a highly organized individual, with a good technical understanding of web and mobile applications; has strong experience in leading teams on internal / external facing products and projects; and interacting with stakeholders, design, and technical team members to get things done.   

We are looking for well-rounded candidates with experience implementing Salesforce Marketing Cloud along with project management experience. Experience in a technology services company and working closely with an offshore development team is a strong plus.  

Responsibilities:  

• Interact effectively with all levels of stakeholders and influence proposition design decisions  

• Communicate difficult/sensitive information tactfully and resolve or escalate issues in a timely fashion 

• Communicate, set, and manage client expectations to ensure a positive customer journey   

• Work cross functionally with senior leadership, design, and other product management teams 

• Develop and manage complex marketing automation campaigns  

• Guide the implementation and provide oversight for the Salesforce Marketing Cloud platform and adhere to best practices 

• Oversee the import and export of data in SFMC, building of journeys, and deployment of emails 

• Monitor and troubleshoot automations in SFMC 

• Perform kick-off meetings, sends out weekly status updates, and other necessary summaries and updates 

• Understand and validate the details of deliverables as provided by project resources 

• Participate in pre-sales support activities such as scoping proposed solutions, resources and risk analysis  

• Evaluate existing project management processes and drives continuous improvement practices; develops clear, efficient and repeatable processes  

Qualifications: 

• 3-5 years’ experience with Salesforce with direct experience guiding the implementation of Salesforce Marketing Cloud 

• Previous Project Management experience preferred 

• Experience working with offshore development and test resources is highly desirable  

• Experience working on teams using agile development techniques  

• Experience with Agile and Jira  

• Some marketing experience a plus 

• Salesforce Administrator certification a plus 

• Experience working with product management, engineering, and external parties to design and develop technology solutions.  

• Experience working with enterprise-level clients/customers 

About 10Pearls:  

10Pearls is a growing, energetic, and highly reputed product development company that specializes in mobile apps, enterprise software, gamification and great user experiences. Led by an experienced management team, and serving impressive clients, 10Pearls is seeking professionals with entrepreneurial spirits. We seek professionals who thrive on new challenges. Our employees have the unique opportunity of not only helping solve challenges for our clients, but also to help define 10Pearls’ growth and direction. Our unique business practices, culture and immense opportunity for growth help us attract professionals that have an entrepreneurial spirit. 10Pearls ‘diverse clientele includes start-ups and entrepreneurial ventures, high growth small and medium-sized business, as well as large enterprises and corporations that are publicly traded.  

We are an equal opportunity employer and are committed to maintaining a diverse workplace.