Order Fulfillment Specialist

POSITION SUMMARY

The Order Fulfillment Specialist will be responsible for processing orders to ensure accuracy and compliance for 10X Health System, along with tracking and tracing to ensure proper delivery. A high level of communication with pharmacies will be required, so an understanding of the pharmaceutical space is preferred.

ABOUT 10X HEALTH SYSTEM

Our mission is to empower people to take control of their health and wellness journey. We revolutionize healthcare by developing custom solutions through alternative health technology that optimize well-being, energy, and clarity. Our solutions include bioidentical hormone optimization, IV nutrient therapy, medical weight loss, nutraceutical imbalance therapy, GH-releasing hormones, biologics and Super-Human Protocol.

OBJECTIVES

• Processing orders to ensure accuracy and compliance
• Verify all discounts are approved
• Ensure the opportunity pipeline is clean by the end of day by having all orders processed
• Coordinate with the pharmacy based on medications
• If orders are rejected, inform the account owner of reason why and supervisor
• Problem solve any pharmacy and/or patient medication issues
• Update price books in Salesforce
• Manage and update new promotions in Salesforce based on marketing campaigns
• Onboard new pharmacies and research new medications in order to address any issues or questions
• Work closely with the medical coordinator for cases or orders out of compliance
• Work with retention and operations to streamline patient experience and reassign account owner once handoff is completed

COMPETENCIES

• Understanding of how to properly track and trace orders
• Knowledge of efficient order fulfillment processes & best practices
• Ability to manage a high volume of pharmaceutical inventory
• Proficient in the use of CRM-(HubSpot/Salesforce) to procure supplies and services
• Possess a working knowledge of requisitioning and receiving orders to assist customers
• Pharmacy and sourcing or drug fulfillment knowledge
• High level of attention to detail

EDUCATION AND EXPERIENCE

• Highschool Diploma or equivalent (GED)
• Registered Pharmacy Technician highly preferred

PHYSICAL REQUIREMENTS

• Prolonged periods of time sitting at a desk or computer

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers @10xhealthsystem.com. Already a 10X Health System candidate? Please connect directly with your recruiter to discuss this opportunity.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus opportunities
• Commission pay

Work Location: In person