What are the responsibilities and job description for the HR Representative position at 143 Sentara Healthcare?
City/State Norfolk, VA Overview Work Shift First (Days) (United States of America) Sentara Healthcare is hiring a Human Resources Representative! Job Responsibilities: Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction Provides real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures and processes Escalates complex issues, where applicable Processes employee related transactions accurately based on research, employee-specific information and process guidelines Maintains appropriate documentation and records for HR-related cases in HR Help Desk Qualifications: Bachelors Degree Preferred Bachelors or Associates Degree requires 1 or more years of Human Resources and/or customer support experience No degree requires 3 or more years of Human Resources experience and/or customer support Basic knowledge of HR Solutions Job Summary Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction. Provides real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures and processes. Escalates complex issues, where applicable. Processes employee related transactions accurately based on research, employee-specific information and process guidelines. Maintains appropriate documentation and records for HR-related cases in HR Help Desk. Bachelors Degree Preferred. Bachelors or Associates Degree requires 1 or more years of Human Resources and/or customer support experience. No degree requires 3 or more years of Human Resources experience and/or customer support. Basic knowledge of HR Solutions. Qualifications: ALD - Associate's Level Degree Human Resources Skills Active Listening, Communication, Microsoft Excel, Microsoft Word, Service Orientation, Social Perceptiveness Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application. In support of our mission “to improve health every day,” this is a tobacco-free environment. Sentara Healthcare is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15 years. Sentara offers professional development and a continued employment philosophy!
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