Discrepancy Associate

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Summary: The Discrepancy Associate is responsible for researching and resolving all open discrepancies. Essential Duties and Functions: include the following. Other duties may be assigned. Research and resolution of bank reconciliation discrepancies Contact carriers and/or agents for current payment status Reissue of premium as needed Refund of premium as needed Issue rush payments via check or credit card Update system and bank reconciliations with notes related to reissue or refund Calling and resolving outstanding checks Research and collect outstanding discrepancies Respond to requests about check status Issue stop payments as needed Effectively communicate with carriers, agents, clients and borrowers Effectively communicate with various departments and leaders Assist with special projects as needed and acting as a backup within the department Competencies: Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently. Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things. Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills. Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information. Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality. Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality. Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. Safety and security—the individual observes safety and security procedures and uses equipment and materials properly. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Required: High School Diploma/ GED Must have excellent attendance and no prior disciplinary action(s) Ability to work holidays and overtime as required Must be proficient with MS Office Must be proficient with MS Excel formulas and macros Preferred Associate’s or Bachelor’s degree in a business or financial related discipline 1 – 3 years experience in accounting and/or insurance Physical Requirements Necessary on a Regular Basis: Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day Vision sufficient for use of a computer monitor Sedentary position. Ability to sit at a desk 7-8 hours per day Worker not substantially exposed to adverse environmental conditions This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time. EEO Statement: Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. Brown & Brown is a unique and decentralized publicly traded organization (NYSE: BRO) that has grown to become the fifth largest insurance intermediary in the country. We sell property & casualty insurance and employee benefits insurance to mid-sized and large corporations throughout the country. Our size provides us with access to the best products in the marketplace, while still maintaining a very local community feel. Through growing and developing relationships with carrier partners and seasoned professionals, Brown & Brown stands out as a leader in the industry. As our business grows, our people grow with it! Becoming an employee, or as we like to call it “a teammate,” of Brown & Brown introduces you to a career with virtually unlimited possibilities. Our unique culture rewards self-starters and hard workers who adhere to our commitment to do what is best for our customers. With Brown & Brown you will get the training, mentoring and tools you need to succeed. Our teammates are bound together by shared goals and our collective commitment to integrity and quality. Brown & Brown’s local leaders are actively engaged in their communities and committed to maintaining an established network, as well as creating strong relationships of their own.

Salary : $40,100 - $50,800