What are the responsibilities and job description for the Customer Service Representative position at 1840 & Company?
Customer Service Representative French/English
Mandatory Requirements:
- Ethernet/ LAN Internet Connection
- Must have their own laptop/desktop
- Processor: Core i5 or higher
- RAM: 8GB or higher
About Us:
1840 & Company is a global managed marketplace for vetted professional resources and outsourcing solutions. Our marketplace of freelance marketers, developers, and finance professionals support venture-backed startups worldwide. Additionally, 1840 and Company delivers managed outsourcing solutions such as contact center and back-office solutions from a work from home model.
We have a client who needs an enthusiastic Customer Service Associate who deeply cares about making everyday lives easier for the customers. Assisting them through a voice channel and providing a delightful customer service experience.
Responsibilities:
- Interact with customers via phone, email, and social media.
- Assist with processing orders.
- Answer any questions a customer has set up and resolve problems with customer accounts.
- Keep records of customer interactions and transactions
- Engage with customers.
- Direct unresolved issues to a different department if needed.
- Communicate and coordinate effectively with internal departments
Skills:
- 100% Bilingual – French/English
- Professional and polite
- Empathetic
- Excellent verbal & written correspondence skills
- Attention to detail
- Critical thinking and problem-solving skills
- Ability to work independently
- Strong time management
- Reliable
- Contact center and/or customer service experience – 1-year minimum.
