Data Entry Lead Representative - Express Scripts

POSITION SUMMARY

Serve in a lead role in the processing of mail-in prescriptions including eligibility verification, opening of orders, proofing and input while maintaining productivity and quality standards. Provide expert assistance to team members with issues needing technical expertise. Act as a liaison between data entry tech, pharmacists and customer service to resolve prescription order problems.

ESSENTIAL FUNCTIONS
Open orders, verify patient eligibility, proof and input prescriptions while maintaining productivity and quality standards following procedures and guidelines.
Provide expert assistance to team members with issues needing technical expertise.
Provide on-the-job training for new or existing team members.
Mentor team to improve their understanding and skills.
Act as a liaison to resolve prescription order problem .
Assist with work plan development and work distributions for team members.
Identify repetitive problems or issues and recommend process improvements.
Actively participate in continuous improvement events.
Involvement in the process of hiring and interviewing DE techs positions.
Taking part in leadership meetings and leadership development programs as required.
Additional duties as assigned.

QUAIFICATIONS
High School Diploma, GED or equivalent experience.
1-2 years Data Entry or equivalent work experience.
Pharmacy Technician Certification preferred.
PC literacy required.
Prior experience leading others.
Retail pharmacy experience helpful.
Attention to detail, ability to work in face paced environment.
Ability to diagnose a situation and make recommendations on how to correct.
Ability to work flexible schedules .

ABOUT THE DEPARTMENT

The Pharmacy Operations Group is crucial to achieving our mission of helping to achieve a more sustainable health care system and better health for all. Members of this team are on the front line every day – interacting with patients, strategizing on improvements and efficiencies, and processing more than one million prescriptions that come through our world-class pharmacies and distribution facilities across the country.

ABOUT EXPRESS SCRIPTS

At Express Scripts, we dare to imagine a better health care system, and we’re driven to make it happen. Where some see obstacles, we see possibilities. We’re challengers, difference-makers and opportunity-seekers, united with our partners in pursuit of a simpler, more sustainable system and better health for all.

We have always acted first to take on the toughest challenges. We uniquely partner across the health care ecosystem to uncover opportunities, take action, advance health care and deliver better outcomes – like no one else can. We believe health care can do more. We are Champions For BetterSM.

Express Scripts, part of Cigna Corporation, unlocks new value in pharmacy, medical and beyond to further total health for all.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.