About 1Path
1Path is a true end-to-end IT provider. As a trusted IT provider for over 15 years, 1Path is the single source for comprehensive technology support for our clients: from the design/build stage through 24x7 monitoring and account management. We provide a variety of services from Outsourced Managed Services, Cyber Security, Cloud Solutions, Workplace Technologies, to Project Management.
Our company foundation is built on Integrity, Excellence, Accountability and Teamwork. These four core values support our vision and shape our culture. We live by them every day, measure our success, and continually grow. At 1Path we want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. If you want to be an integral part of a rapidly growing, cutting-edge technology company with huge growth potential, 1Path is the one choice for you.
About the Role
As a member of our MACD team (responsible for Add, Change, Delete operations) you would be responsible for configuring workstations, provisioning user accounts, and executing various tasks crucial to our day-to-day operations. Your responsibilities would include providing recurring and ad hoc support to clients, and meticulously maintaining documentation for reference. Adhering to 1Path processes and standards is essential, as you handle System Administration duties across a diverse clientele. Your role would involve basic Active Directory Administration tasks such as user account management and password resets, alongside critical workstation deployment responsibilities like user creation, data migration, and software installation. Additionally, your commitment to learning and implementing data privacy practices, as well as following established policies and procedures, would be vital. Effectively managing and updating IT support tickets within our ticketing system, documenting problem symptoms and resolutions, and ensuring follow-up with end-users will be key to providing exceptional support. Your ownership of tracking ticket statuses, including those escalated to higher-level support, through resolution underscores your dedication to delivering top-notch service..
(THIS IS A HYBRID POSIITON BASED IN ATLANTA)
Role & Responsibilities:
Soft Skill Requirements
What We Offer
Please Note: 1Path is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa.
1Path provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, 1Path will provide reasonable accommodations for qualified individuals with disabilities.
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