Reservation Specialist

Do you enjoy office work and organizational tasks? We are seeking individuals that are confident with computers and have exceptional customer service skills when interacting with customers. Reservation Specialists provide booking and reservation services through phone calls, emails and online platforms.

Reservation specialists are the first line of communication between our lodging and outdoor activities guests. Reservation Specialists will be expected to provide exceptional customer service when communicating with our customers. Responsible for communicating with our customers/guests via phone, email, and booking engines and should be able to communicate accurately in all forms of these kinds of communications. We only get one chance to make a first impression so make sure that it starts as soon as we pick up the phone.

Salary: Starting at $10.10 an hour depending on experience

Shift: This will be based on scheduling needs.

Employment Status: Part Time or Full Time

Job Responsibilities:

• Assisting and advising customers
• Answer phone calls
• Answer emails and inquires
• Schedule reservations
• Reviews
• Payments
• Cancellations and refunds
• Employee Projects
• Upselling Add-Ons

Skills & Qualifications:

• Computer Skills
• Listening & Execution
• Self Driven
• Problem Solving Skills
• Excellent customer service
• Booking Engine Knowledge
• People skills
• Energy level
• Dependability
• General math skills
• Professional verbal & written communication
• Job knowledge across all departments

Experience Requirements:

• Customer experience preferred, but not required

The above noted job description and requirement is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather provide a general sense of the responsibilities & expectations of this position.

Job Types: Full-time, Part-time, Temporary

Pay: $10.45 - $13.50 per hour

Benefits:

• Employee discount
• On-the-job training
• Paid time off
• Referral program

Schedule:

• 4 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person