Salary Job Openings

Member Service Representative

1st Gateway Credit Union
Camanche, IA Full Time
POSTED ON 4/6/2024

Description

Purpose: 

The Member Service Representative (MSR) plays a vital role in providing efficient and courteous service to credit union members while processing day-to-day financial transactions. This position requires a member-friendly attitude and a professional and courteous demeanor.

This position is a fundamental contributor to our commitment to delivering exceptional member service. A successful MSR ensures members' needs are met efficiently and professionally, promoting the credit union's products and services to enhance member financial well-being.


Requirements

Duties and Responsibilities:

  • Member-Centric Approach: Represent the credit union to members with courtesy and professionalism, ensuring the prompt, efficient, and accurate processing of financial transactions.
  • Information Resource: Provide information to members in person and over the phone regarding credit union services and policies.
  • Member Centered Engagement: Utilize established credit union sales and service techniques to engage members in conversations about their financial needs, recommending products and services that align with those needs.
  • Account Management: Open new accounts and provide service for existing ones. Set up new member files and furnish comprehensive information related to credit union membership.
  • Transaction Processing: Handle member requests for share transfers to loan payments, share-to-share transfers, share withdrawals, check requests, and any other member-initiated transactions.
  • Mail Transactions: Process member mail transactions with meticulous attention to accuracy.
  • Account Reconciliation: Perform basic research of accounts to resolve discrepancies related to deposits, withdrawals, and loan payments.
  • Product Promotion: Promote credit union products and services based on member needs at account opening and during routine member transactions.
  • Additional Responsibilities: Undertake other duties, whether on a random or ongoing basis, to ensure the well-being of our members is consistently prioritized.




Salary.com Estimation for Member Service Representative in Camanche, IA
$32,927 to $41,268
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