Change Management Specialist

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The Department of Information Technology has an exciting opportunity for a full-time Change Management Specialist to work in Coral Gables, FL. The Change Management Specialist supports the planning and delivery of change management initiatives to promote and support user adoption of new technology and business processes, benefits realization, and change sustainability of new practices. Core Job Functions 1. Works with assigned clients to define specific stakeholder groups and impacts required for success. 2. Consults with clients and end-users to identify and analyze the change in business workflows. 3. Identifies and manages anticipated resistance to change. 4. Assists in developing and implementing change management plans that maximize adoption and usage and minimize resistance. 5. Supports the implementation and management of assessments, and the activities associated with change readiness. 6. Applies change management processes and tools to support adoption of changes required by a project or initiative. 7. Supports training efforts by assessing needs, documenting requirements, providing input on the design and delivery, and facilitating sessions as needed. 8. Develops and implements measures that track progress, outcomes, and benefits realization. 9. Supports the integration of change management discipline into project management practices. 10. Assists with the creation of Change Management communications and activities to support continuous engagement and participation to improve customer experience. 11. Supports Change Management and business leaders to develop a case for change, vision statement, initial impact assessment and change roadmap for projects. 12. Follows documented and agreed measurement & reinforcement systems to track adoption, utilization and proficiency of individual changes, and achievement of business outcomes. 13. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. MINIMUM QUALIFICATIONS Bachelor’s degree in relevant field required. Minimum 2 years of relevant experience. Any relevant education, certifications and/or work experience may be considered. Knowledge, Skills and Attitudes: • Ability to accurately prepare and maintain records, files, reports and correspondence • Ability to communicate effectively in both oral and written form • Skill in collecting, organizing and analyzing data • Ability to process and handle confidential information with discretion • Ability to work independently and/or in a collaborative environment The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: i105 The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. Transforming lives With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.