Library Technician

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. Reporting to the Head of the Architecture Research Center, the Library Technician has overall responsibility for the day-to-day Circulation, Reserves and Stacks Maintenance. The incumbent oversees all aspects of direct patron services at the combined Reference/Circulation/Reserves service desk and main entrance to the Architecture Research Center. The Library Technician assists patrons with general reference questions, and coordinates and supervises all processing services including all aspects of materials and patron records. The incumbent is also responsible for the opening of the building. General duties include, but are not limited to: supervising student library assistants, monitoring workflows, coordinating student work schedules and assignments, and recommending and implementing policies and procedures that may enhance the provision of front-line services at the desk as needed. The Library Technician will help coordinate projects and daily operations as requested. ESSENTIAL DUTIES & RESPONSIBILITIES *Responsible for general supervision of Circulation & Reserves staff and public services activities Monitors public access areas of the Architecture Research Center (ARC). Assists in the hiring, orientation, training, and supervision of student assistants in general stacks maintenance and circulation procedures. Coordinates and prepares work and service desk schedules for student assistants. Monitors the workflow in Circulation & Reserves and establishes priorities as needed. Provides basic reference assistance to library patrons, and, when appropriate, refers researchers to the supervisor for in-depth reference services. Refers patrons to academic services provided by the Learning Commons in Richter Library when appropriate. Maintains positive customer relations with library patrons while effectively carrying out library policies. Serves as initial contact for staff and patron problems resolution. Consults with the supervisor in negotiating situations with library patrons involving fines, encumbrances, claims returned, claimed never checked out, or other problems. Authorized to reduce or waive library fines up to limits established by library and university policy. Makes purchases and reconciles miscellaneous teaching materials (books, journals, etc. not purchased through vendor/approval plans), clerical and operational expenses as directed by the supervisor. Prepares reports related to facilities complaints and liaises with facilities management. Communications, Relationships, and Service Maintains professional, supportive customer service behavior with all library patrons. Establishes effective and supportive interdepartmental relationships to increase unit effectiveness and disseminate information. Communicates frequently and articulately with all university staff, faculty, and administrators in a timely manner regarding procedures, policies, and other administrative procedures. Assists in gathering collection statistics. Participates in Library Staff Committees. Coordinates operations of Circulation / Reserves / Reference desk Maintains flow of Architecture Research Center Course Reserves, which includes preparing and processing items into appropriate systems (Alma) modules. Responsible for overseeing inventories and maintenance of the architecture stacks collections. Supervises student task teams in the organization, coordination and maintenance of general and distinctive architecture collections, units and projects. Assists in database maintenance projects as needed. Represents the Architecture Research Center on the Alma Fulfillment Functional Group. Participates in library committees, task forces, and professional development training workshops. Assists with special divisional and library-wide projects as assigned. SUPERVISION RECEIVED This position reports to the Head of the Architecture Research Center; minor supervision needed; reports problems and recommends changes to policies and procedures. SUPERVISION GIVEN This individual supervises Circulation & Reserves student assistants. LEVEL OF CONTACTS The individual works with all levels of University and Library staff including faculty, administrators, staff, and students as well as alumni and community users. Within the library, this individual works with all levels of library faculty and staff as well as student employees. In all contacts, the incumbent is expected to be professional and courteous. QUALIFICATIONS (Education, Experience, Skills, Training, etc) Bachelor's degree. Experience with social media platforms, i.e. Instagram Minimum three years of related experience required. Any relevant education, certifications and/or work experience may be considered. Experience with Microsoft Office software including Word, Excel and Power Point. Experience with Microsoft Outlook (or other e-mail software) and Internet searching required. Experience with Ex Libris Alma or similar library system preferred. Strong written and oral and interpersonal communication skills. Excellent organizational skills. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: c103 The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. Transforming lives With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.