Service Advisor

21st Century Equipment in Yuma, CO is accepting applications for a Service Advisor.  Position is responsible for assisting with the day to day operations of the Service Department employees with implementing processes to maximize customer experience and minimize expenses.  Required skills include organization and exellent communication, ability to motivate people, working knowledge of standard job pricing and commission base compensation plans, basic accounting and working knowledge of Microsoft Excel. General knowledge of agriculture terms and mechanical experience preferred.  Minimum 3 years experience in John Deere Service Department operations is preferred.  High school diploma or equivalent is required. 

Benefits include Health & Dental/Vision Insurance, Life Insurance, Traditional & Roth 401k with Company Match, Profit Sharing, Paid Vacation & Holidays, and more.  Must be able to lift 25 lbs and stand for extended periods of time. Salary range depending on qualifications and experience $18-$22/hr.  EOE. 

21^st Century Equipment, LLC

JOB DESCRIPTION

JOB TITLE:   Service Advisor                                                       

REPORTS TO:   Service Manager/Territory Aftermarket Manager

SUPERVISES:   Assist with Service Operations

WORKS CLOSELY WITH:  Service Manager/Technicians/Service Coordinators

JOB SUMMARY:   Assist with supervising day to day Service employees and operations to maximize return on investment through growing customer labor sales, implementing processes to maximize customer experience and minimize expenses.

ESSENTIAL JOB FUNCTIONS (listed in order of importance):

• Daily processing of work orders.
• Assist supervising service department personnel.
• Maintain Service Dept. processes to ensure high levels of customer satisfaction and departmental profitability.
• Monitor MST usage for accuracy.
• Assist with maintaining the appearance and maintenance of all Service Dept. assets.
• Monitor Technician performance and production to ensure they obtain their monthly goals.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS: 

• Minimum 3 years’ experience in John Deere Service Department operations.

SPECIAL SKILL REQUIREMENTS:

• Organized and excellent communication skills.
• Ability to motivate individuals as well as a group.
• Working knowledge of Standard Job Pricing and Commission base compensation.
• Basic understanding of financial principles related to overall Service Department Operations.
• Basic accounting skills.
• Working knowledge of Microsoft Office applications: Excel, Word, etc.

 PHYSICAL REQUIREMENTS: You must be able to lift 50lbs regularly, extensive hours on a computer.  

***THIS COMPANY RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DITIES, TO BE PERFORMED BYT THE EMPLYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT WILL.” THE AFFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO REASONBLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS. ***

Salary : $55,000 - $65,000