Client Manager- Companion Data Services

Summary Working at Companion Data Services Are you looking to be a part of a great professional team where you will be valued and can make a difference? Do you enjoy building relationships? How about negotiating delivery of services? Creating strategies? Or maybe you like finding a solution to a problem while being innovative? If this career opportunity sounds like you, then look no further and join Companion Data Services! As a CDS Client Manager, you will manage the relationship between the Client and CDS at the strategic, tactical, and operational levels. You will ensure that technology solutions are tailored to the Client’s strategies and business needs, delivered in a timely manner, within budget guidelines, and with quality oversight of all work deliverables. You will work closely with technical resource teams to ensure customer service levels are met. And you will develop and maintain relationships with CDS Senior Management, front line management, Client team, and with all levels of our customer and I/S technical teams. Description What You’ll Do • Builds and manages solid relationships with Clients, Client management, and LOB staff. Oversees all Client relationships and responsible for maintaining the relationship between the Client team and other internal groups to gain their insight into projects, Clients, products, etc. Proactively and reactively interfaces with Clients as required ensuring high levels of Client satisfaction. • Provides a direct line of communication between Clients and I/S resources. Works with Senior Management to advise Clients as to potential benefits, features, and capabilities of new or revised services and service enhancements. Serves as a point of escalation for issues that impact successful delivery. • Ensures adherence to accepted project management practices. Manages the overall Client relations standard procedures and Client interaction best practices. Ensures Client expectations are properly met. Owns/oversees overall Client project launch schedule. Oversees and provides direction to Client staff and Project Teams. •Acts as liaison for implementation of technical solutions to meet Client’s business needs. Ensures that Client is fully informed and trained on their particular solution environment. Ensures continuous review and improvement of Client metrics and reports. • Maintains financial IT oversight and budget management. Coordinates IT resource management plans. Responsible for the oversight of production monitoring and support processes. Support processes may include managing Service Level Agreements (SLAs) and production audits. • Responsible for recruiting and hiring, coaching, and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner. Encourages staff in creating and maintaining a work environment with high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance. Required Education: • Bachelor's degree Required Work Experience: • 7 years of job-related IT experience. • Prior team lead, supervisor, or management experience OR equivalent military experience in grade E4 or above. Required Skills and Abilities: • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • Able to identify complex problems and review related information to develop and evaluate options and implement solutions. • Demonstrated flexibility for adapting to both changing business and client needs, and a changing technical environment. • Strong technical knowledge base in related area. • Strong interpersonal and oral/written communication skills. • Demonstrated analytical and decision-making skills. • Excellent and effective communication, customer service and time-management skills. • Ability to communicate complex information with understanding to a variety of audiences who have different levels of experience and knowledge. Required Software and Other Tools: • General word processing, database, and spreadsheet applications. • Standard office equipment; phone, copier, fax, computer, etc. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.