Job Posting for Marketing Support Representative at 220 Group LLC
220 Marketing specializes in providing online marketing solutions and consulting to the mortgage, real estate, and insurance industries. 220 Marketing is seeking an enthusiastic and energetic team member who is comfortable working in a dynamic and fast-paced environment. The position will require you to work with new and existing clients regarding the development and customization of their accounts/websites based on their marketing needs.
The Marketing Support Representative position requires interaction with clients via phone/email in response to inquiries about products, services and to handle/resolve complaints. You will be expected to provide high-level support and product training to our clients. The primary focus will be client retention among other required metrics. This position requires attention to detail and organizational skills. This position is Monday to Friday. Shifts available from 7:00am to 4:00pm
Primary Responsibilities Include:
Resolve product or service issues/problems
Updating 220 client websites and/or input work tickets
Help implement marketing strategy after appointments by the consultation team
Schedule and reschedule consultation appointments
Determine the cause of the issue/problem
Selecting and explaining the best solution
Expediting correction and/or adjustment to client's satisfaction
Follow up to ensure resolution
Phone Responsibilities
Answer inbound calls and resolve client needs
Outbound to existing client base for needed follow up and check ins
Maintain retention standards
Maintain calendar of appointments and client scheduling needs
Work with new clients on website development
Provide support to client accounts
Domain support
Meeting quality assurance policies and procedures
Team player and 'What ever it takes attitude"
Performs other duties as assigned.
Skills:
Strong verbal and written communication skills
Strong problem-solving capacity
Ability to work in a fast-paced environment
Manage a variety of tasks and timelines
Ability to helps clients utilize our system regardless of the client's technical skill level
Identify problems and find solutions before issues arise
Experience with WordPress and/or other major CMS’s a positive
Salary.com Estimation for Marketing Support Representative in Colorado, CO
$117,592 to $161,462
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