Client Services Support Analyst

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations. The IT Client Services Support Analyst works within the infrastructure team responsible for the American region. You will provide level 2-3 technical support to end users on various technical issues and problems relating to telephony, mobility, computer hardware, software and peripherals. IT Client Services Support Analyst Responsibilities 2nd and 3rd level IT Support for hardware, software, telephony and A/V. Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. Monitor, update and resolve service requests and incidents via ServiceNow. Create documentation for end user support or departmental support, design and provide training. work with the project manager to gather technical specifications required to complete the project and provide recommendations. Maintain facility security applications, ensure compliance to required regulations. Rotational on call weeks require 24/7 accessibility and on-call as needed during off hours. Willingness and ability to travel as required. Education High School degree a must, associates or bachelor's degree desired Experience Ability to prioritize and complete multiple tasks simultaneously. Ability to clearly define project technical specifications evaluate and problem-solving. A good understanding of virtualization (VMware) Strong customer service skills and communication required. Experience with Microsoft office applications required as well as phone system, PC hardware and software knowledge. Minimum of 8 years' experience in the IT support field. A good understanding of installation and configuration of SAN/NAS/DAS. Broad technical knowledge of DNS, DHCP, TCPIP, VoIP, MS Server, MS Exchange, ADS, WAN & WLAN technology TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class. "Trusting in brave ideas" – That is our commitment to our 14.325 employees worldwide. The basis for this comes from the fact that we are a family company, which to us is not only a description of our company type, but also guides all our thinking and actions. We make long-term decisions and can therefore provide our employees with the confidence and stability necessary to bring even bold ideas to full development. As a market and technology leader in machine tools, laser technology and electronics, we are driving the digital networking of the manufacturing industry through consultation, platform products, and software products. With more than 70 subsidiaries, the TRUMPF Group is represented in almost all European countries, in North and South America as well as in Asia.