Customer Service Representative

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 80 TRUMPF locations. Summary Do you thrive when solving problems on your own or as part of a team? Are you passionate about helping others succeed? As a Customer Service Representative, you will be responsible for all transactions with customers regarding spare part sales for TRUMPF Laser products in the United States and Canada. We are a high-tech company providing machine tool and laser technology solutions for the Automotive, Aerospace, Medical Industries, and the Scientific Research Community. We are looking for people who can face new challenges with a fresh mindset. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 80 TRUMPF locations. Customer Service Representative Responsibilities Process incoming spare part inquiries and quote requests from customers via phone, email (i.e. price, availability, lead time, etc.) Process emergency same day shipments when required. Obtain same day freight charges and ensure customer’s order is processed with accurate costs and that it meets customer promised delivery Escalate orders as needed Continuously review open customer orders and ensure deliveries as promised. Process credit card payment for orders as needed Process blanket PO’s and ensure deliveries per customer schedule Ensure all Customs/Duties requirements are fulfilled on any international shipments Generate “drop-ship” orders when required to send parts from 3rd parties to our customers. Ensure all POs are received in system at time of drop ship and corresponding sales orders are invoiced to customer Provide Customer Service support to other departments with their spare part requirements as needed (i.e. Field Service/Technical Support and Product Management Team) Actively promote sales of spare parts. Pursue new opportunities and recoup lost business when possible. Provide delivery and tracking information to customers within 24 hours of order. Ensure department SOPs are followed for the handling of all inquiries and actions, support management in updating SOPs as needed. Escalate urgent and/or critical customer situations to management. Ensure customer discount requests, continuous improvement suggestions and complaints are immediately escalated to TUSD management Any additional responsibilities as deemed necessary by management Adhere to all company guidelines Travel Travel <10% may be required Must maintain Valid Driver’s License Customer Service Representative Education & Experience 1 year prior experience in customer service preferred Excellent verbal and written communication skills required Highly organized and ability to handle multiple tasks Strong data entry skills and attention to detail necessary Microsoft Office; Teams, Word, Outlook, Excel, and PowerPoint necessary Working knowledge in an ERP platform desired TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class. TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application. "Trusting in brave ideas" – That is our commitment to our 16.500 employees worldwide. The basis for this comes from the fact that we are a family company, which to us is not only a description of our company type, but also guides all our thinking and actions. We make long-term decisions and can therefore provide our employees with the confidence and stability necessary to bring even bold ideas to full development. As a market and technology leader in machine tools, laser technology and electronics, we are driving the digital networking of the manufacturing industry through consultation, platform products, and software products. With more than 80 subsidiaries, the TRUMPF Group is represented in almost all European countries, in North and South America as well as in Asia.