Front of House Manager

Description

GENERAL PURPOSE OF JOB

Overall management, training, and development of front of house staff. The Front of House Managers will collaborate with the Staffing Manager to train and develop new leads as well as counsel and coach all front of house staff. The FOH Managers will assist the sales team in the planning and execution of events. In this hybrid role the Front of House Managers will split their time between in office collaboration sessions, overseeing event leads and staff onsite, and leading specific events while always upholding 24 Carrots’ policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Uphold the high standards of 24 Carrots handbook and policies.
2. Represent and uphold the 24 Carrots' core values: Trustworthiness, Collaboration, Service Excellence and Dedication.
3. Review upcoming events and BEO’s and collaborate with sales team on event planning.
4. Provide after action reports based on event evaluation feedback.
5. Confirming weekly tasting schedule as well as training and overseeing tasting servers.
6. Ensure staff are in proper uniform by performing uniform checks.
7. On site assessment of staff’s understanding and knowledge of BEO.
8. Assist leads with assignments and staff management.
9. Assist in creating and distributing 24 "Cares" packages to various events.
10. Administer and grade server training tests.
11. Send out trainee feedback forms and track responses.
12. Communicate and hold employees accountable to company policies and procedures.
13. Coach and mentor direct report leads.
14. Conduct training exercises with on site staff to elevate 24 Carrots Service standards.
15. Assist Staffing Manager in various tasks as necessary.

SUPERVISORY RESPONSIBILITIES

Directly supervise event staff members. Carry out supervisory duties in accordance with 24 Carrots’ policies, handbook, and applicable laws. Responsibilities include overseeing and directing employees as well as addressing complaints and solving problems. Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional, enthusiastic, responsible, and dependable team player.
• Good organizational and time management skills.
• Can work well under pressure.
• Superior oral and written communication skills.
• Meticulously detail oriented.
• Ability to function independently and intuitively in a fast pacedenvironment.
• Exceptional customer service skills.
• Self motivated, takes initiative and willing to acquire new skills.
• Willingness to work in a collaborative environment with coworkers from diverse technical backgrounds.
• Proven ability to deal in a professional and cordial manner with the public.
• Ability to manage confidential information and maintain its integrity.
• Ability to quickly identify and resolve problems.
• Strong logic and reasoning skills to identify strengths and weakness of alternative solutions and approaches to issues as they arise.
• Ability to exercise sound judgement and make proper decisions in handling incidents for all types ofevents.
• Ability to compile and maintain records pertaining toevents.
• Strong computer skills.
• High level of personal hygiene.
• Reliable transportation.
• Current California Food Handler’s card required.

EDUCATION AND/OR EXPERIENCE

• Associate's degree (A. A.) or equivalent from two year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
• Experience in working in a computer environment utilizing Microsoft Word, Excel, and PowerPoint
• Experience utilizing a time and attendancesystem.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routinecorrespondence.
• Ability to effectively and courteously deal with the coworkers and the general public.
• Ability to speak and understand English.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates and calculate figures such as proportions and percentages.

REASONING ABILITY

• Ability to maintain a calm, composed presence in an often fast paced environment where multiple tasks, events and stimulus may occur simultaneously.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form, dealing with both abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit, walk, and talk or hear.
• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms.
• While performing the duties of this job, the employee is occasionally required to climb or balance.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.
• The noise level in the work environment is usually moderate, but there will be cases where the noise level is loud to extremely loud.
• This position occasionally requires work that exceeds 40 hours per week and occasionally requires flexibility to start shift earlier and end shift later with little to no notice.

UNIFORM REQUIREMENTS

24 Carrots expects employees to dress appropriately in business casual attire. Business casual attire includes suits, pants, jackets, shirts, skirts and dresses that, while not formal, are appropriate for a business environment.

• Jeans are acceptable but should be in a clean/neat condition and without holes or stains. While jeans are acceptable at the office, they are not acceptable onsite at events or when participating in face to face meetings with clients.
• Clothing with offensive or inappropriate designs are notpermitted.
• Clothing should not be too revealing (No cleavage or short dresses/skirts/shorts)
• Hair should be kept at a natural color, bright colors not permitted (For example: green, yellow, blue, pink, purple, etc.)
• Conservative, simple and minimal makeup is encouraged.
• Employees are allowed to have a neatly trimmed beard, mustache, or goatee that is no longer than 1cm.
• Visible tattoos are not permitted and must be covered at all times.
• Scented products such as fragrances, colognes, lotions and powders that are perceptible to others should not be worn by employees.