Barista

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com

Location

24 North Hotel is Key West’s answer to casual-resort luxury offering guests a genuine island experience. Set at the entry point of Key West on North Roosevelt Boulevard the hotel is convenient to the island's best attractions including Old Town, Duval Street, Mallory Square, Smathers Beach and the Hemingway House.  With 145 guest rooms (including 8 suites), views of the gulf, and a lively pool scene, guests can embrace Key West culture while staying in a modern and hip hotel.

Overview

At Highgate, we offer excellent benefits to our Associates - Medical, Dental, Vision, Paid time off, Vacation, 8 Paid Holidays per year.  Come join our Team at the Keys Collection!  

Baristas perform several job duties and provide customer service. Baristas take orders and make coffee, tea, and other drinks to customer specifications. Baristas also operate cash registers and credit card machines.

Responsibilities

· Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

· Anticipates customer and store needs by constantly evaluating environment and customers for cues.

· Communicates information to manager so that the team can respond as necessary to create a warm and welcoming environment during each shift.

· Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

· Delivers outstanding customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

· Follows Starbucks as well as Highgate’s operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

· Maintains a clean and organized workspace so that associates can locate resources and product as needed.

· Maintains regular and consistent attendance and punctuality.

· Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

· Follows health, safety and sanitation guidelines for all products.

· Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

Qualifications

No previous experience required

Physical requirements:

· Occasional pushing, pulling, lifting or carrying up to 40 pounds

· Ability to stand during entire shift.

· Constant reaching, turning, and performing precision work

General Requirements

· Maintain a warm and friendly demeanor at all times.

· Must be able to effectively communicate both verbally and written, with fellow associates and guests in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Must be able to multitask and prioritize to ensure outstanding service.

· Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.

· Attend all hotel required meetings and trainings.

· Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance, uniform and grooming.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Perform other duties as requested by management.