Performance Excellence Manager - Midwest

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Job Description The Performance Excellence Manager supervises a team of 12-18 Performance Excellence Specialists across a region. With input from the Performance Excellence Leader and Market/Regional Branch Banking leaders the Performance Excellence Manager will oversee the direction and execution in the development, diagnosis, execution and implementation of retail banking strategies, processes and tools specific to how retail employees engage U.S. Bank clients to help understand their needs and recommend appropriate solutions. Additionally, the Performance Excellence Manager will analyze and leverage data to evaluate and drive continuous improvements to existing and new programs. Performance Excellence Manager will collaborate with partners across HR, Operations and Branch Banking to ensure performance optimization across the retail footprint. Responsibilities Leads a team to successfully execute a tailored approach to fit the needs of assigned markets. Measures and reports on the effectiveness of the performance excellence team. Analyzes performance results and identifies trends to formulate and recommend an overarching performance improvement strategy. Develops a team that uses data and analytics to formulate recommendations with a corresponding plan of action that anticipates and overcomes potential obstacles. Evaluates and identifies the current and emerging skills, competencies and behaviors required to achieve desired results and prepares for future talent needs. Proven experience creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. Guides, engages, coaches and provides feedback to Performance Excellence Specialists Mastery of applying principles, concepts, and techniques of quality/performance improvement. Develops and maintains strong partnerships across functional areas. Basic Qualifications Bachelor’s Degree or the equivalent work experience 7-10 years relevant experience in retail banking management, process improvement initiatives or continuous improvement applications Preferred Qualifications Experience leading large revenue-producing teams Knowledge of continuous improvement processes Experience impacting business direction and performance with successful leadership strategies, tactical decision making and forward-thinking approaches Proven sales and leadership coaching abilities Has a demonstrated track record of successfully leading a team to positive revenue and profitability impact Strong attention to detail including proven ability to manage multiple, competing projects and priorities simultaneously while meeting deadlines Fully proficient in application of performance measurement best practices Advanced project management skills Ability to conduct interventions with senior leaders to get initiatives on track Has a demonstrated track record of revenue and profitability impact If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family. Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com. EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.