Performance Excellence Specialist

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Job Description The Performance Excellence Specialist actively participates in the development, diagnosis, execution and implementation of retail banking strategies, processes and tools specific to how retail employees engage U.S. Bank clients to help understand their needs and recommend appropriate solutions. Additionally, the Performance Excellence Specialist leverages influence and data to drive continuous improvements to existing and new programs. They work with the markets to drive a high level of performance by curating and executing a targeted plan to address performance improvement. They may collaborate with other departments to provide innovative solutions to complex problems within the Consumer and Business Banking organization. Responsibilities Facilitates key strategic performance improvement activities to drive achievement of organizational goals. Translates overarching Sales Effectiveness strategy into tactical deliverables. Analyzes performance results and identifies trends to formulate and recommend an appropriate performance improvement approach Evaluates and identifies the current and emerging skills, competencies and behaviors required to achieve desired results and prepares for future talent needs. Partners with the Market Leaders and Retail teams to implement consumer focused strategies that result in meaningful customer relationships. Comfortable in a matrix reporting relationship. Takes appropriate steps to follow up on issues identified either through data analysis or field visits. Demonstrates subject matter expertise and insights into the use of training and recognition activities occurring in the market. Demonstrates proficiency in applying principles, concepts, and techniques of quality/performance improvement. Ability to quickly develop and maintain productive relationships with assigned employee group. Minimum Qualifications Bachelor’s Degree or the equivalent work experience Five years relevant experience in retail banking management, overseeing multiple branches within a geographic area Preferred Qualifications Strong understanding and application of Performance Improvement skills Thorough understanding of banking regulations and policies Thorough knowledge of U.S. Bank's products, services and operations Ability to interact effectively with all levels of management Excellent project management and financial skills Strong analytical, planning and organizational skills Excellent verbal and written communication and presentation skills If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family. Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com. EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.