Driver/Warehouse

SUMMARY:

Performs warehouse responsibilities, processes and delivers office products and wholesale furniture for client establishments by performing the following duties.

MISSION STATEMENT:

Our Mission is to provide value through exception customer service, competitive prices and innovative office and business solutions.

VALUE STATEMENTS:

The organization has identified the following values which is the standard of conduct for our behavior and actions.

• We give the best of ourselves – to our peers and customers – everyday
• We are customer first
• We take ownership of our short comings, considering them opportunities to learn, grow and serve our peers and customers
• We respond quickly to all requests
• We respect all people as equals
• We constantly look for ways to learn

TRAINING NEEDED:

Successfully complete training on “Developing the Sales Attitude”.

Successfully complete training on the product categories that the company sells and how to identify those opportunities when you are at a customer location.

Successfully complete training on the proper way to handle customer service issues that arise when delivering – specifically authority to address the issue, where to take an issue for resolution and follow responsibility with the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Read tickets to determine items to be pulled, packed and distributed to clients; merge with wholesale products.

Separate and prepare all orders for delivery. Read highlighted lines and follow instructions.

Load delivery van in a safe manner that establishes an efficient delivery route.  May be required to use power equipment, such as a forklift or pallet jack, to load the truck.

Make punctual and courteous deliveries to customers, collect signatures or money on cod orders. Establish a good working relationship with our customer base.

Pick up returns from customers according to return tickets and process merchandise and paperwork according to procedure.

Pick up cartridges for recycling.

Pick up orders from local vendors and return them to the warehouse for receiving

Maintain a good driving record, such that the employee can be insured under the Company’s insurance policies.

Performs pre-trip check of vehicles, trailers and cargo to ensure that mechanical, safety and emergency equipment is in good working order, cargo is undamaged and all load-related documentation is complete and accurate.

Reports vehicle defects, accidents, traffic violations or damage to vehicles as required per Company policies and procedures

Keep vehicles clean

Check in freight and stock shelves as needed.

Participate in all safety programs; perform all tasks in a safe manner.

Ability to prepare manifests delivery tickets within the DDMS system.

Ability to use Point of Delivery equipment to process deliveries with customers.

Supports Company/facility initiatives in daily actions and decisions.

Maintain professional physical appearance, which is defined as:

• Hair groomed
• Groomed facial hair
• Wear approved company provided shirts and pants
• Clothes should cleaned
• No odor of smoking on your clothes or breath

 QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Two years experience is preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, receiving reports, operating and maintenance instructions, and procedure manuals. Ability to write simple correspondence; to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtracts, multiplies and divides in all units of measure, using whole numbers, common

Fractions and decimals. Ability to compute rate, ratio and percent, and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMMUNICATION SKILLS

Ability to communicate with customers in a friendly, professional manner, on a daily basis.

CERTIFICATES, LICENSES, REGISTRATIONS

Montana driver’s license, copy of a current driving record.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, stoop, kneel, crouch or crawl; talk and hear. The employee is occasionally required to sit, climb or balance. The employee must frequently lift and/or move up 100 pounds with assistance from fellow team member.  Specific vision abilities required by this job include close vision, distance vision, color, peripheral vision, the perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate.