What are the responsibilities and job description for the Quality Assurance Representative position at 360 Relay?
Position Summary: The Quality Assurance Representative will be responsible for ensuring every single shop report sent to a client by 360 Relay is polished, professional, free of errors and adds value to the client’s operation. This position requires attention to detail, the ability to work under tight deadlines and a high level of organization. Editing experience is preferred, but not required.
Working Conditions: This position is 100% remote, but applicants must reside in New Hampshire or Massachusetts.
Weekly Schedule Requirements:
-Weekly schedule of 15-25 hours per week with some flexibility, but ideally looking for coverage Sunday through Tuesday.
-Must complete all quality assurance checks within a 24-hour period.
Major Responsibilities and Essential Duties:
-Follow the 360 Quality Assurance Process to ensure every mystery shop that receives your seal of approval is free of mistakes, and is a polished report that will unquestionably meet the client's expectations.
-Meet minimum number of Quality Assurance evaluations per hour as articulated by the Quality Assurance Supervisor (3.5 edits/hour).
-Adhere to the schedule approved by the Quality Assurance Supervisor, ensuring minimum number of hours is being reached, unless otherwise discussed or if it is a time of the month when the volume of evaluations is lower.
-Ensure a 24-hour turnaround time on all mystery shop reports.
-Develop and maintain an expertise of 360 Relay's software platform.
-Provide and archive accurate, valid and complete information in regard to each mystery shopper interaction in the 360 Relay software platform.
-Follow communication procedures, guidelines and policies.
-Take the extra mile to ensure mystery shoppers leave any interaction with you satisfied.
-Ensure that no client cancellations occur as a result of a quality assurance oversight.
-A high school diploma/GED is required.
Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Schedule:
- Weekends as needed
Work Location: Remote
Salary : $15 - $18