What are the responsibilities and job description for the IT Lab Technician position at 360care?
This position is responsible for imaging and configuration of workstation computers and peripheral devices. This position will process equipment requests and equipment return requests in a timely manner meeting established SLAs. The position will help maintain equipment inventory levels notifying the IT Manager when low inventory thresholds are breached.
Essential Job Functions:
- Images and configures user workstation computers using a KACE 2000 appliance
- Installs and configures computer peripheral devices
- Packages and ships equipment to remote users
- Utilizes ticketing system to process new/replacement equipment requests
- Utilizes ticketing system to process equipment return requests
- Maintains inventory of computer equipment, peripherals and accessory items in asset tracking software
- Notifies IT Manager of low inventory levels
- Ensures that equipment requests and returns are processed to meet established company SLAs
- Identifies, researches, and resolves technical problems.
- Communicates issues and recommends solutions to the IT Manager.
- Maintains the IT Lab in a clean and orderly fashion
- Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy
- Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times
- Reacts positively to change and performs other duties as assigned
Minimum Qualifications:
- 1 years of industry knowledge and experience.
- Strong desire to excel and achieve results.
- Ability to work effectively independently and with senior management and other team members.
- Ability to organize and complete work in a timely manner.
- Strong customer service skills required.
- Must be self-motivated.
- Must be able to work individually with little supervision.
- Strong communication skills, both written and verbal.
- Must be able to lift and move packages up to 60 pounds.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
We are an equal opportunity employer.
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Work Location: One location
